An outgoing, eager and motivated young person who can assist with Office and Sales Administration. Ensuring an exceptional customer experience for new and existing customers.
Who are you?
You have excellent communication skills, written and verbal
You have good customer service skills
You have the ability to be proactive
You have the ability to thrive under pressure
You have strong prioritization and administration skills
You have great teamwork and interpersonal skills
What’s the role?
You will be responsible for:
Office Administration
Organizing and maintaining records, files, and databases/SharePoint
Overseeing and supporting all administrative duties in the office and ensure that office is operating smoothly
Ensuring the office environment is always cleaning and neat
Organizing the office layout and ordering stationery and equipment
Responsible for preparing and serving catering and beverages to clients and team members, when required
Assisting in buying consumables such as cleaning products, groceries and beverages
Booking travel and accommodation for staff
Conducting courier arrangements when needed
Assisting the executive team when necessary
Finance Administration:
Receiving and capturing high volume sale orders from customers
Verifying orders by checking the correct information, including customers personal details and payment details
Amending/changing and maintaining existing orders
Sending out Invoices to all customers
Contacting customers by email or phone to answer queries and obtain information
Communicating feedback from customers internally
Receiving calls from customers and assist with queries and ETAs on orders
Building & maintaining relationships with Customers
Ordering stock for customers
Communicating order deadline dates for production
Shipping orders when stock available
Keeping up to date with production lines when stock is receipted
Allocating stock to the correct open order
Communicating with customers re-orders that are ready
Communicating with customers that owe balance before orders are invoiced