NSA Dealer Support Engineer

Job Location : Gauteng, Pretoria
Deadline : May 01, 2025

PURPOSE / DETAILS OF THE JOB

• Perform Technical Assistance with difficult to repair vehicles and dealer support for Nissan South Africa and RBU.

QUALIFICATIONS AND EXPERIENCE

• Matric.
• Diploma / Btech in relevant qualification and must be Registered Qualified Technician / Master Technician.

Minimum Experience Requirement

• 3-5 Years experience in Dealer Environment / Customer Care.

KEY PERFORMANCE AREAS

• Conduct Dealer support and repair problematic vehicles.
• Support a working culture of cross-functional cooperation and synergy.
• Act as Subject Matter Expert.
• Demonstrate the ability to team with people from other organizations.
• Exhibit strong People Skills.
• Focus efforts on converting customers to enthusiastic advocates.
• Maintain Attention to Detail for our brand, delivering consistent and passionate product and service performance that exceeds customer value expectations.
• Analyze decisions from the customer’s viewpoint and take action with the customer’s needs and values in mind.
• Assist in resolving vehicle repairs that dealer technicians are unable to diagnose and repair.
• Instruct dealer technicians in proper diagnostic and repair procedures.
• Demonstrate awareness for adding value to the company by decreasing warranty costs.
• Communicate with engineering and technical hotline staff to identify, report, and resolve technical issues resulting in repeat repairs or customer dissatisfaction.
• Conduct investigations into incidents by examining vehicles and subsystems, providing supporting photos, and reviewing repair history and related policies.
• Prepare reports to company management documenting the facts and results of investigations.
• Make swift and thoughtful decisions based on a clear understanding of Nissan strategies.
• Conduct customer buyback evaluations determining suitability of vehicles for resale, oversee final repairs, and prepare related reports and documentation.
• Act as the company's representative and expert witness for product liability.
• Review and evaluate dealership service department processes and procedures.
• Report Product Problems.
• Consistently contribute to building brand value by delivering on our brand promise.

Time Management

• VIR - Vehicle Inspection Report update within 3 working days after completion.
• Tool Check List.
• Control tools and equipment.

Coaching

• On-the-job coaching.
• Administration.
• Write reports on difficult to repair vehicles.