NOC Team Lead

Exciting opportunity for a NOC Team Lead to join a leading international telecommunications company.

POSITION INFO : Job Purpose

Responsible for supervising the efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal customer service satisfaction by maintaining stable service and ensuring efficient communication workflow.

Minimum Requirements:

• CCNA (valid) certification and a minimum of 3 years' supervisory experience in a Support / NOC Environment.
• Experience in an Enterprise and Wholesale Telecommunications support environment.

Competency Requirements:

Knowledge

• Thorough knowledge of networks and related technology in the Telecommunications industry.
• Knowledge of customer service principles.
• General understanding of the Basic Conditions of Employment Act in relation to a Support Centre environment.

Skills

• Experienced and proficient with troubleshooting techniques and problem-solving in a 24x7x365 production environment.
• Excellent written and verbal communication skills in English.
• Practical understanding of network design.
• Proficient in MS Office, particularly Excel.

Behavioural

• Supervisory skills.
• Leadership.
• Self-driven.
• Problem solving.
• Admin orientated.
• Stress tolerance.
• Resilience.
• Ability to multi-task, fast learner.

Minimum Qualifications:

• CCNA (valid) certification is a minimum requirement.
• ITIL Foundation advantageous.
• BTech Degree / Diploma an advantage.

Minimum Experience:

• Minimum of 3 years’ supervisory experience in a Support / NOC environment.
• Experience in personnel and shift coordination and management and daily reports on shift operations and issues handled / escalated.

Other Requirements:

• Must be willing to work weekend shifts on a monthly basis, or after hours, if required.
• Effectively lead troubleshooting efforts during outage bridges.

Key Performance Areas:

• Customer Satisfaction 30%
• Supplier adherence to SLA’s 10%
• Administration 10%
• Reporting 20%

We would like to thank all applicants in advance for submitting their CVs.

Should you not have received a response to your application within 30 days of applying, please consider your application as being unsuccessful.

Please note, only those candidates shortlisted and chosen to continue on through the selection process will be contacted.