Night Manager

Night Manager

(13700)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy, and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures to mindful moments and exclusive, tailored experiences.

The purpose of this position is to manage the night activities, reporting, training, and operations of the Night Auditors and colleagues. Under the general direction of the Front Office Manager, to verify the accuracy of guest accounts and the balancing of Departmental charges. With experience in a high-quality luxury boutique hotel/resort, the Night Manager will support the Front Office and Night Audit team in offering the highest level of customer service and supporting our colleagues to ensure they have the tools they need to be successful. To support all property operations ensuring the highest levels of hospitality and service are provided.

Night audit and front office operations

1. Balance all daily reports for the Hotel
2. Post and balance charges timeously and efficiently
3. Prepare restaurant audits to breakdown and balance restaurant figures
4. Run various reports – hand written and computer
5. Complete all required night audit forms by shift end and submit to the Accounts Department
6. Frequent Communication throughout the shift with Security Patrol. Administer Directions when required.
7. Effectively and completely train all new or relief staff in Night audit procedures
8. Operate computer equipment and reservations system.

Front office administration

1. Maximum room occupancy and yield is ensured in line with the standards policy on rates and overbooking.
2. The guest list and other required information is updated and copies sent to the appropriate departments, i.e. Housekeeping, Restaurants, In-Room Dining, Bar, Resort Manager, etc.
3. Close liaison is maintained with the Housekeeping department on check-outs, room moves, forecast occupancies, etc.
4. Any faults or defects are reported to the Maintenance department.
5. The Colleague is fully familiar with the room types, applicable rates, discount and rates structures and rate policies.

Front office billing and cashiering

1. All charges are correctly entered onto the guest’s folio and that this is kept up to date at all times.
2. Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the EAM or Resort Manager.
3. Foreign currency and traveller’s cheques are exchanged for resident guests in accordance with the hotel’s procedures and policies.
4. All dockets and correspondence pertaining to guest ledger accounts are attached to the guest folio before being sent to the Accounts department.
5. The float, cash and credit card takings for the shift are balanced and the necessary cashier reports completed. Declares any overage or shortage on this report. Counts and checks floats ready for handover.

Switchboard operation

1. All incoming calls are answered with a high degree of courtesy according to the set standards that will project the desired image of the hotel and such calls are re-directed to the person or department requested.
2. Assistance, when required, is given to guests to make international calls or to obtain information.
3. All requests for wake-up calls are accurately recorded and ensure such wake-up calls are initiated as requested, in a courteous manner.
4. The employee demonstrates his/her knowledge of procedures and actions to be taken when a doctor, ambulance, fire or any other emergency call is requested or emergency procedure is initiated.

Interpersonal relationships

1. Subordinates and other members of staff are dealt with in a polite and helpful manner at all times.
2. Essential information required by the organization is accurately communicated to the appropriate personnel.
3. Management is kept informed in an appropriate level of detail about activities, progress and results.
4. Instructions from management are treated constructively and acted upon.

Guest satisfaction

1. Guests are dealt with in a polite and friendly manner.
2. Guest needs and requirements are anticipated and acted upon as soon as possible.
3. Dissatisfied guests are acknowledged immediately and attended to without delay.

General duties

1. The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.
2. The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time.
3. The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills.
4. The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety and emergency evacuation.
5. The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
6. The employee will be required, at all times, to maintain a high standard of personal appearance and hygiene.

• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.
• Must have experience as a Night Manager in a five-star environment for a minimum of 2 years.
• Cashiering experience is essential.
• Ability to develop and lead team members.
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. European language skills will be advantageous.
• Business or Management qualifications are desirable.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined.