Responsible for: Sales Staff, Drivers, and Cleaners.
Relationships with: Other company managers, Service Manager, Sales Managers, Financial Manager, Parts Manager, Manufacturer, Suppliers.
LIMITS OF AUTHORITY :
Operational: Authorization to order vehicles or purchase/trade-in vehicles within agreed targets and forecasts.
Authority to proceed on credit sales applications and determine discounts within agreed limits.
MAIN JOB FUNCTIONS :
Conduct sales meetings, ensuring that relevant information is available for business decisions, giving feedback on current performances and targets, allowing all staff to provide input, discussing CSI results and actions.
Control all costs as per budget.
Control debtors by achieving set turnaround time.
Perform financial, productivity, and sales reporting accurately and timely to achieve expected norms and standards.
Manage business activities through hands-on interactive processes, being knowledgeable regarding all business activities, issues, and problems in the department; proactively solving problems where needed, evaluating productivity measures.
Manage human resources by attracting, developing, and retaining competent employees, ensuring that staff issues are proactively dealt with.
Ensure all facilities operate in terms of risk management standards by conducting physical checks.
Ensure that sales executives are competent and receive appropriate training when needed.
Create marketing awareness for the sales area, utilizing customer feedback, direct sales, CSI summary, and increased brand awareness, aligning with the manufacturer's marketing approach.
EXPERIENCE, QUALIFICATIONS AND TRAINING :
Management and marketing skills, knowledge, and experience.
Ability to manage and administer a department, providing organizational systems and leadership.
Up-to-date knowledge of vehicle legislation and trade practices.
Able to motivate a sales team to achieve objectives.