Network Support Technician (IT10)

Brief Description

Key Responsibilities

• To have technical ability to accurately check and confirm network health, network issues, customer solution status and failed provisioning errors.
• Accurately report any network failures, coordinate with 3rd parties if necessary and provide feedback.
• Ensuring all incidents under your responsibility are always up to date and clear.
• Weekly reporting.
• Contribute to the documentation of the team to enhance existing procedures and knowledge base documentation in line with the philosophy of continuous improvement.

Requirements

• Matric/ Grade 12.
• Minimum 3-year Diploma in IT (NQF 6) or equivalent academic qualifications.
• A+ certification.
• N+ certification.
• CCNA certification.
• 2 years’ experience in LAN, WAN, and Wireless.

Competencies

• Technical ability to accurately check and confirm network health, network issues, customer solution status and failed provisioning errors.
• Properly and accurately document all work once completed, which will be part of performance measurement.
• Monitor and respond to network faults proactively.
• Superior customer service.
• Effectively coordinate faults with 3rd parties.
• Taking calls and tickets to troubleshoot and recording resolutions.
• Network points testing.
• Recording historical reporting.
• Assisting with administrative duties such as ticket data capturing.