Network Engineer : Enterprise And Cloud Infrastrusture

The Network Engineer is responsible for designing, implementing, maintaining, and troubleshooting the organization's network infrastructure.

This role ensures the stability, integrity, and efficient operation of in-house and cloud-based network services that support core organizational functions.

The Network Engineer leverages communication, analytical, and problem-solving skills to identify, communicate, and resolve issues, maximizing the benefit of IT systems investments.

Staying current with advancements and trends in networking technologies to improve the organization's network performance and security is also a key aspect of this role.

Areas of Responsibility and Key Performance Indicators (KPIs)

Network Design and Implementation

Responsibilities: Design and implement functional network infrastructure for reliable and efficient organizational communication.
KPIs: Number of network designs successfully implemented on time; Percentage improvement in network performance post-implementation.

Network Maintenance and Support

Responsibilities: Monitor network performance and conduct regular maintenance to ensure optimal performance and security. Implement necessary updates or changes.
KPIs: Network uptime (aim for 99.95%); Number of maintenance tasks completed on schedule.

Security Management

Responsibilities: Establish and enforce policies to ensure network security, including firewall administration, user access controls, and intrusion detection systems.
KPIs: Compliance rate with regulatory requirements and best practices; Mean time to remediate vulnerabilities; Number of exceptions; Average age of open vulnerabilities.

Troubleshooting

Responsibilities: Diagnose and resolve network-related issues promptly to minimize downtime and impact on business operations.
KPIs: Mean time to resolution (MTTR) for network incidents; Incident resolution success rate.

Capacity Planning

Responsibilities: Conduct network modeling and analysis to construct a reliable, high-performance integrated network.
KPIs: Percentage improvement in network capacity utilization; Number of network upgrades implemented successfully.

Vendor Liaison

Responsibilities: Liaise with vendors and IT personnel for problem resolution, hardware installation, and network maintenance.
KPIs: Vendor SLA compliance rate; Number of successful interactions and resolutions with vendors.

Documentation and Compliance

Responsibilities: Create and maintain comprehensive documentation for all implemented networks and update as necessary. Ensure compliance with legal and company standards.
KPIs: Up-to-date compliance rate with documentation standards; Number of non-compliance issues successfully resolved.

Network Performance Monitoring

Responsibilities: Monitor network performance regularly to identify bottlenecks and implement strategies for network optimization.
KPIs: Improvement rate in network performance metrics; Number of network bottlenecks identified and resolved.

Training and Mentorship

Responsibilities: Train team members on network operations, troubleshooting, and best practices.
KPIs: Number of training sessions conducted; Team member satisfaction rate with training.

Staying Abreast of Emerging Technologies

Responsibilities: Keep up to date with advancements in networking technology and incorporate them into the organization's network infrastructure to improve performance or security.
KPIs: Number of relevant technology updates incorporated into the network design; Number of industry events attended, or certifications obtained.

Cross-Functional Participation

Responsibilities: Participate in cross-functional projects to enhance system integration and collaboration.
KPIs: Participation in at least one major cross-functional project per year.

Miscellaneous and General

Responsibilities: Complete any assigned work-related duties and responsibilities.
KPIs: Completion rate of assigned duties and responsibilities; Overall satisfaction rate in the performance of miscellaneous duties.

Working Conditions: Office-based with travel to regional offices. Extended work hours where applicable to meet deliverables. Required to be on standby at times.

Disability Status

This position is suitable for a person with a visual disability.

Competencies and Minimum Requirements

1. Knowledge: Networking Concepts, Network Security, Network Hardware, Network Performance Tuning, Cloud Networking, Networking Monitoring Tools, Wireless Networking, Network Troubleshooting, IT Service Management Frameworks.
2. Qualification: Education, Certifications, Specialized Knowledge, Other Certifications.
3. Experience: Network Engineering, Network Design and Implementation, Network Monitoring and Analysis, Vendor Management, Project Management, Network Security, Cloud Networking, Industry Experience.
4. Technical Skills: Networking Knowledge, Network Hardware, Network Security, Troubleshooting, Network Monitoring Tools, Cloud Networking, Scripting, Virtualization, IT Service Management Frameworks, Problem-solving Skills, Detail-oriented, Communication Skills, Teamwork and Collaboration, Continuous Learning, Customer Focus, Adaptability, Stress Management, Time Management, Ethics and Integrity.