National Support Manager: Agency

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover, and personal accident plans. SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group.

Responsible for supporting the Channel and the Provinces to implement strategic projects and build relationships to drive sales and business growth in a collaborative and integrated manner for other Distribution Channel partners. Contribute to the creation of the Annual Channel and Provincial distribution strategy where applicable. Execute and be accountable for the implementation and relationship strategic plan of Agency Distribution annually. Demonstrate inspirational leadership for Provincial Executives and Branch Managers. Represent the ambassadorial ‘face of the Channel’ in terms of events and recognition. Ensure collaboration and synergy between all provinces and channels across segments to drive sales and market share growth. Ensure operational excellence within the Channel. Drive transformation and develop talent where required.

Experience and Qualifications

• Sound Financial Services experience at a senior level within the corporate environment.
• Sales and Distribution exposure (minimum 2 years)
• Sound management and leadership experience (minimum 5 years)
• Business, Legal or Commercial Degree/MBA
• CFP an advantage
• Key Individual

What will make you successful in this role?

Institutional knowledge around Sanlam Sky processes and procedures with a deep understanding of the needs of financial advisors in the Retail Mass environment.

Detail Deliverables

• Strategic Leadership
• Undertake the Provincial ambassador role
• Provincial expense budgets and profitability
• Risk management and compliance
• Drive change and business innovation
• People Management

Knowledge and Skills

• Quality and detail orientation
• Persuading and influencing
• Client service orientation
• Creating and innovating
• Achieving personal work goals and objectives
• Entrepreneurial and commercial thinking
• Interpersonal sensitivity
• Sound knowledge of writing for digital platforms and an inclination to drive digital solutions and find new and innovative ways to communicate.
• Ability to track and monitor engagement rates, as well as the ability to read these and find ways to increase engagement rates.
• Engaging with and working alongside Communication teams across Sanlam.

Personal Attributes

• Organisational savvy - Contributing strategically
• Balances stakeholders - Contributing strategically
• Plans and aligns - Contributing strategically
• Optimises work processes - Contributing strategically

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development, and achieving great things. We pride ourselves on helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Cultivates innovation - Contributing strategically
• Customer focus - Contributing strategically
• Drives results - Contributing strategically
• Collaborates - Contributing strategically
• Being resilient - Contributing strategically

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive, and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.