National Sites & Services Manager

Takealot.com, a leading South African online retailer, is looking for an National Sites & Services Manager to join our team in Johannesburg.

We are a young, dynamic, hyper growth company looking for smart, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reporting to the Head of Operations

Your responsibilities include:

• Day to day operational management of franchise network together with franchise managers.
• Develop and implement a national facilities management strategy that aligns with company goals and objectives.
• Develop and implement strategies to optimise site performance, including process improvements, technology upgrades, and workforce management.
• Lead and manage a team of facilities professionals, including facility managers, maintenance technicians, and contractors.
• Collaborate with DC GMs, national managers and other departments to align distribution center operations with overall business objectives.
• Oversee the maintenance and repair of facilities, including HVAC, electrical, plumbing, and structural systems.
• Ensure compliance with all relevant laws, safety regulations, company policies including health and safety standards, and industry best practices.
• Develop and manage budgets and forecasts for facilities maintenance, repairs, and capital projects.
• Lead, motivate, and develop site management teams, fostering a culture of continuous improvement and excellence.
• Monitor and report on key performance indicators (KPIs) for site operations, taking corrective action as necessary to achieve targets.
• Collaborate with other departments to ensure facilities support business operations and objectives.
• Conduct site visits and assessments to identify areas for improvement and implement corrective actions.
• Develop and implement energy efficiency and sustainability initiatives.
• Conduct RFQs and negotiate contracts with vendors and contractors.
• Facilitate communication and collaboration across sites and with other parts of the business to ensure a cohesive approach to distribution and logistics.
• Ensure effective communication and reporting to senior management and stakeholders.
• Stay informed of industry trends and best practices in distribution center operations and incorporate innovative solutions as appropriate.
• Key contact between DC Ops and landlords of all sites.

Attributes/Experience:

• Professional certification (e.g. CFM, FMP) preferred.
• Strong leadership skills, with the ability to manage and motivate teams across different locations.
• Excellent analytical and problem-solving abilities, with a focus on operational efficiency and cost management.
• Knowledge of supply chain management software and systems, including warehouse management systems (WMS).
• Exceptional communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Willingness and ability to travel up to 50% of the time.
• Experience with budget management and financial analysis.
• Knowledge of safety regulations and industry best practices.
• Experience with energy management and sustainability initiatives preferred.
• Familiarity with building management systems (BMS) and computerized maintenance management systems (CMMS) will be beneficial.

Qualifications/requirements:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Supply Chain Management, or a related field.
• Professional certification (e.g. CFM, FMP) preferred.
• At least 7-10 years of experience in facilities management or distribution center management, with a proven track record of successfully managing multiple sites.
• Willingness and ability to travel up to 50% of the time.
• Experience with budget management and financial analysis.
• Knowledge of safety regulations and industry best practices.
• Experience with energy management and sustainability initiatives preferred.
• Familiarity with building management systems (BMS) and computerized maintenance management systems (CMMS) will be beneficial.
• Knowledge of supply chain management software and systems, including warehouse management systems (WMS).

The Environment:

• Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers; it's all in the execution after all.
• We love what we do and what we are creating.

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strives to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART, able to think about problems from a business perspective using technical and product input;
• is curious and challenges the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for Takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above you are an Extraordinary Mind so come and join us!

Takealot is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities to apply.