National Sales Manager

Welcome to Rentoza! We're a South African company that's changing the game in retail and e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

The Role:

We are seeking a dynamic and results-oriented National Sales Manager to lead our day-to-day sales operations across stores, kiosks and partnership sites nationwide. The ideal candidate will have a proven track record in driving sales growth, managing store/kiosk teams and developing strategies to drive revenue and enhance customer engagement.

The National Sales Manager will ensure cross-functional operational initiatives between internal stakeholders and also manage and strengthen the relationship with outsourced partnerships ensuring alignment of objectives and operations.

Key Roles and Responsibilities:

Sales Strategy Development:

1. Develop and implement comprehensive sales strategies to achieve company targets and objectives.
2. Analyse market trends and competitor activities to identify opportunities for growth and improvement.
3. Coordinate with marketing and product teams to develop promotional strategies and product launches.
4. Implement digital sales initiatives to leverage eCommerce capabilities and drive sales growth.
5. Oversee the implementation of the national retail growth strategy to expand market presence and achieve business objectives.

Team Leadership:

1. Lead, motivate, and manage team leaders for retail stores and kiosks to ensure high performance.
2. Provide coaching and development opportunities to enhance team capabilities and career progression.
3. Model company values in all actions, communication, and decision-making.
4. Provide clear direction and decisive leadership to direct reports, ensuring alignment with goals and clarity of purpose.
5. Foster a positive and inclusive team culture that encourages innovation and collaboration.
6. Maintain high employee retention and engagement levels.

Performance Management:

1. Set sales targets and KPIs for the sales team and monitor performance against these goals.
2. Conduct regular performance reviews and implement corrective actions when necessary.
3. Use data analytics to assess sales performance, ensure budget targets are met, and maximise revenue flows.
4. Recognize and reward high-performing team members to promote motivation and retention.

Store and Kiosk Management:

1. Oversee the operational management of all stores and kiosks to ensure consistency and excellence in customer service.
2. Collaborate with team leaders to optimise inventory levels, merchandising, and promotional activities.
3. Ensure compliance with company policies, procedures, and industry regulations.
4. Conduct regular store and kiosk visits to assess operations and identify opportunities for improvement.
5. Ensure inventory management and reporting, at national and individual store level verifying stock levels as per the standard operating procedures.

Relationship Management:

1. Manage and strengthen the relationship between Rentoza and outsourced partners, ensuring alignment of objectives and operations.
2. Work closely with outsourced partners to coordinate staffing, training, and performance management in stores and kiosks.
3. Negotiate contracts and service level agreements with outsourced partners to ensure optimal resource allocation and performance.
4. Facilitate regular meetings and communication channels between Rentoza and outsourced partners to address any operational issues.

Customer Relationship Management:

1. Build and maintain strong relationships with key customers and partners.
2. Address customer concerns and feedback promptly to ensure satisfaction and loyalty.
3. Work closely with Marketing to implement relevant marketing plans to drive business growth and ensure sustainable performance.
4. Provide insights and solutions to customer support issues, addressing problems such as profit decline or loss of business to competitors.
5. Ensure a thorough understanding of the optimal customer solutions and options to meet customer requirements at the best cost.

Budgeting and Reporting:

1. Develop and manage sales budgets, ensuring efficient allocation of resources.
2. Prepare regular sales reports and presentations for senior management, providing insights and recommendations.
3. Analyse financial data to assess sales performance, ensure budget targets are met, and make informed business decisions.
4. Implement cost-saving initiatives to improve profitability without compromising quality or service.

Technology and Data Analytics:

1. Stay informed on the latest technological advancements and industry trends in eCommerce and retail.
2. Utilise data analytics tools to track performance metrics and identify sales patterns.
3. Develop data-driven strategies to optimise sales processes and improve decision-making.
4. Foster a culture of data literacy within the sales team, encouraging the use of analytics for strategic planning.
5. Explore, test, and implement technology to enhance efficiencies across business operations.

Compliance and Standards:

1. Ensure all sales activities comply with the Protection of Personal Information Act (POPIA) and company SOPs.
2. Implement and maintain procedures to protect customer data and ensure regulatory compliance.
3. Conduct regular audits to verify adherence to legal and operational standards.
4. Provide training and support to team leaders to ensure understanding and compliance with all relevant laws and guidelines.

Operations:

1. Assume responsibility and accountability for day-to-day operations by effectively managing partners from other departments.
2. Develop and implement training materials with Team Leaders to support business expansion initiatives and new employee onboarding.
3. Develop, review, and implement all store and individual KPIs, tracking these with appropriate commission or incentive models.

Required Skills and Qualifications:

1. Bachelor’s degree in Business Administration, Marketing, or a related field is a strict minimum requirement for this role.
2. Minimum of 10 years of experience in a senior sales management role, preferably in retail.
3. Proven track record of achieving sales targets and driving business growth.
4. Strong leadership and team management skills.
5. Excellent communication, negotiation, and interpersonal skills.
6. Experience managing third-party partnerships or vendor relationships, particularly in a retail context.
7. Tech-savvy with a passion for data analytics and a strong ability to work with analytics tools.
8. Ability to analyse data and make informed decisions.
9. Proficiency in CRM software, analytics tools, and Google suite.
10. Extensive travel nationally.

Benefits

Offices:

1. Johannesburg
2. Cape Town
3. Durban

Perks:

1. Free Friday lunches
2. Monthly socials
3. Discovery Medical aid: 100% cover (permanent staff)
4. Paid annual leave
5. Employee Health and Wellness Assistance
6. Learning and Development opportunities
7. Community initiatives
8. Access to cutting edge technology
9. Hybrid (after probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting!

Rentoza is an equal opportunity employer whose aim is to promote and achieve equal representation in all levels of all occupational categories. Preference will be given to candidates whose appointment will assist the Company in achieving its Employment Equity targets in terms of the Company Employment Equity Plan.

By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily.

The company reserves the right not to make an appointment. An application will not in itself entitle the applicant to an interview or an appointment and failure to meet the minimum requirements of the post will result in the applicant automatically disqualifying him/herself from consideration.If you don't hear back from us in 30 days, please consider your application unsuccessful.

Job Type: Full-time

Pay: R60000,00 - R80000,00 per month

Ability to commute/relocate:

1. Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

1. What is your current CTC?
2. What is your notice period?

Education:

1. Bachelors (Required)

Experience:

1. Sales: 5 years (Preferred)

Location:

1. Johannesburg, Gauteng (Preferred)