National Risk and Security Manager TDT (Logistics & Fleet Division)

takealot.com, a leading South African online retailer, is looking for a highly talented National Risk and Security Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

The position reports to the Head of Risk and Security.

Your responsibilities will include:

Risk Management & Mitigation

• Develop and implement a national risk management framework for the logistics and fleet division.
• Identify, assess, and prioritize risks across the logistics and fleet operation.
• Create risk mitigation plans, disaster recovery strategies, and contingency plans to reduce vulnerabilities and ensure business continuity.
• Conduct regular risk assessments and audits to evaluate the effectiveness of risk controls.

Fleet & Asset Security

• Design and oversee security protocols for the company’s fleet and logistics infrastructure vehicles, cross docks, pick up points, returns and recovery facilities.
• Implement/maintain vehicle tracking and monitoring systems to ensure fleet safety, asset protection, and theft prevention.
• Collaborate with the operations and IT teams to ensure the effective integration of security technologies (CCTV, GPS tracking, RFID, etc.).
• Ensure compliance with transportation security standards.
• Ensure the company’s Regional Fleet Control Rooms and managed and used optimal to reduce fleet costs and to limit losses.

Loss Prevention & Incident Management

• Develop a loss prevention strategy focusing on theft, fraud, and other forms of asset misappropriation within the logistics and fleet operations.
• Investigate incidents related to loss or damage of goods, theft, or security breaches and recommend appropriate corrective actions.
• Lead and coordinate responses to security-related incidents, working with law enforcement agencies and other external stakeholders.
• Maintain a database of incidents and provide regular reports on trends and actionable insights.
• Implement and maintain and intelligence network to provide pro-active and real time information.
• Work closely with other departments to reduce claims and losses while in transit.

Compliance & Regulatory Oversight

• Ensure all logistics and fleet security operations comply with South African laws and regulations, including those related to road safety, labor, and health & safety.
• Stay updated on relevant regulatory changes and work closely with legal and compliance teams to implement necessary adjustments.
• Lead and participate in audits conducted by external bodies or authorities.
• Manage and ensure compliance for Occupational Health and Safety.
• Implement and maintain a fraud prevention plan in line with the company guildeines and policies.

Team Leadership & Development

• Lead, manage, and develop a national team of regional security and risk officers.
• Lead, manage and develop a team of SHERQ officers to manage and ensure compliance across all facilities.
• Provide training and awareness programs for fleet drivers and other logistics personnel on safety, security, and loss prevention protocols.
• Foster a culture of safety and risk awareness across the logistics and fleet teams.

Stakeholder Collaboration

• Liaise with internal stakeholders (operations, legal, HR, IT, etc.) and external partners (vendors, law enforcement, and security contractors) to ensure seamless security operations.
• Serve as the main point of contact for security matters with external agencies, ensuring quick response and collaboration during incidents.

Budget Management

• Manage the risk and security budget for the logistics and fleet division, ensuring cost-effective allocation of resources.
• Evaluate and procure security technologies, equipment, and services that enhance operational safety and security.

Technology Integration & Innovation

• Stay abreast of new technologies in fleet management and security and drive innovation in risk management practices.
• Integrate advanced technologies such as artificial intelligence, machine learning, and data analytics into risk identification and response strategies.

Key Performance Indicators (KPIs)

• Reduction theft and asset losses across logistics and fleet operations.
• Incident response time and resolution efficiency.
• Compliance with national and industry-specific regulations.
• Successful completion of risk audits and assessments.
• Successful completion of OHS audits and assessments.
• Reduction in insurance claims related to fleet and logistics operations.
• Fleet tracking and monitoring effectiveness (including fuel theft, route deviations, etc.).

Qualifications and Experience

• National Diploma, Security Studies, Logistics, Supply Chain, or a related field.
• 10+ years of experience in a senior security and risk management role, with experience in logistics, fleet management, or supply chain within an e-commerce or logistics company.
• Proven track record of managing large-scale risk management programs across a distributed national footprint.
• Strong understanding of logistics operations, fleet management systems, and asset protection technologies.
• Deep knowledge of South African laws and regulations related to security, transportation, and occupational health and safety.
• Experience leading large teams and managing cross-functional stakeholders.

Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent leadership and team management capabilities.
• Ability to work under pressure and respond to incidents quickly and effectively.
• Strong negotiation and conflict resolution skills.
• Excellent communication and presentation abilities.
• Knowledge of security technologies and trends in logistics and fleet management.
• Knowledge and background in CiiMS for incidents and investigations.
• Knowledge and background of LexusGRC to manage and ensure compliance of SHEMS teams.

Desirable Attributes

• Ability to innovate and introduce new risk management techniques.
• Proactive and forward-thinking, with a focus on continuous improvement.
• Results-driven with the ability to balance security and operational efficiency.

Additional Requirements

• Willingness to travel nationally to various company sites, distribution centres, and fleet hubs.
• Valid driver’s license.
• South African citizenship or the ability to work in South Africa.