National Recovery Sales Manager

Takealot.com, a leading South African online retailer, is looking for a highly talented National Recovery Sales Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

The position reports to the National Reverse Logistics Manager

Your responsibilities will include:

Operational Duties

1. Sales Strategy Development: Develop and implement a comprehensive sales strategy to maximize sales and optimize recovery rates through optimizing existing sales channels and identifying and exploring new sales channels.
2. Sales & Operational Planning (S&OP): Ensure an integrated short term and long-term planning and forecasting process that aligns demand, supply, and financial objectives with particular focus on managing stock ageing.
3. Sales Achievement: Meet or surpass sales targets and objectives by identifying opportunities, developing sales plans, and implementing strategies to secure bulk transactions while maintaining acceptable recovery rates.
4. Client Relationship Management: Build and maintain strong relationships with key bulk buyers, understanding their needs, and ensuring exceptional customer service. Building out a pipeline of demand with buyers.
5. Reporting: Analyze sales data and prepare regular sales reports, forecasts, and performance metrics for senior management to assess the effectiveness of sales strategies.
6. Team Leadership: Recruit, train, and manage a team of sales administrators across different regions. Provide guidance, coaching, and conduct performance evaluations.
7. Market Insight: Stay abreast of industry trends, competitor activities, and market shifts to identify new opportunities and tailor sales strategies accordingly.
8. Supply and Demand: Collaborate with the operations team to ensure adequate stock levels, punctual delivery, and quality control of assessed stock.
9. Budget Management: Assist in preparing annual sales budget and then ensure that department delivers results in line with agreed budget.
10. Compliance: Ensure compliance with all legal and regulatory requirements related to sales activities.
11. Collaboration: Collaborate with other departments such as finance, legal, marketing, logistics, and operations to optimize the overall customer experience and to streamline the sales operations process.
12. Travelling: Travel within South Africa as needed to meet and source new buyers.

Attributes required

1. Strategic thinker with an initiative-taking and entrepreneurial mindset.
2. Strong critical thinking skills.
3. Adaptability and resilience in a challenging environment.
4. Inspirational leadership qualities that motivate and drive success.
5. A deep commitment to delivering exceptional customer service.
6. Exceptional leadership and team management capabilities. Outstanding communication and negotiation skills.
7. Analytical mindset and proficiency in data-driven decision-making.
8. Proven track record of meeting or surpassing sales targets.
9. Proficiency in Excel.

Qualifications:

1. Diploma or Advanced Certificate in business, marketing, or a related field.
2. A bachelor’s degree or Advanced Diploma is advantageous.
3. 3 to 5 years minimum experience (demonstrated successful sales history experience), preferably within the E-commerce, Retail, FMCG, Banking.
4. Understanding of e-commerce returns and recovery processes.
5. Minimum 2 years people management experience.

The Environment:

1. Takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of Takealot.com being the leading e-commerce company in Africa.
2. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
3. We are short on ego and high on output.
4. We are doers and not only thinkers, it’s all in the execution after all.
5. We love what we do and what we are creating.