National Operations Manager

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National Operations Manager

Apply locations Pinelands time type Full time posted on Posted Yesterday job requisition id JR-65438

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs.

The incumbent is accountable for the Distribution Enablement (DE) support operations, intermediary servicing and property management across the Mass Foundation Cluster (MFC) distribution channels, in line with strategic objectives. They will also be accountable for driving operational excellence, thought leadership and best practice to support a multi-channel strategy. This role supports segment decision making and contributes to business change through other managers and their teams over periods of up to 2 years.

Requirements:

• Degree or equivalent tertiary qualification.
• 5-7 years of experience in a similar role.
• SAFe certification or any other Agile certification (preferred)

Lead the development and implementation of processes, systems, and infrastructure to ensure high quality and timeliness of operations in areas such as account services, international securities, transaction processing, and loan support/credit approval. Manage several departments of a processing unit or the entire unit.

Responsibilities

Operations Management

Support the overall organizational strategy by developing and delivering operational plans and outcomes for a large portion of the business.

Business Planning

Develop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy; quantify business outcomes, i.e., revenues or other key performance indicators (KPIs); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration.

Leadership and Direction

Communicate the function's strategy and its relationship to the organization's mission, vision, and values; clarify the actions needed to implement this strategy within the area of responsibility; motivate people to commit to the mission, vision, and values and do extraordinary things to achieve the organization's business goals.

Performance Management

Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.

Retail Service Operations

Manage short- and medium-term service operations for several departments or units.

Work Scheduling and Allocation

Develop complex, long-term work schedules that enable the organization to achieve its business goals. Involves coordinating and planning across multiple teams.

Improvement/Innovation

Initiate, formulate, and implement new business practices within a specific discipline while managing the development and/or delivery of a significant element of the organization's change management program.

Policy Development and Implementation

Develop functional or operational policies and help develop policy frameworks for area of responsibility or department. Take responsibility for creating underlying procedures and monitoring their implementation.

Recommendations

Make authoritative recommendations about technical or professional solutions that would significantly improve business performance.

Internal Communications

Manage certain aspects of the internal communications system with some guidance from senior colleagues. This could mean being responsible for the development or operation of the system.

Organizational Risk Management

Manage a significant portion of the organization's risk management and/or risk control processes. This includes contributing to the development and implementation of risk management policies and procedures.

Budgeting

Manage budget plans for a department. May involve development or delivery or both.

Organizational Capability Building

Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities. Implement the organization's formal development frameworks within the area of responsibility. Coach and mentor others to support the development of the organization's talent pool.

Operational Compliance

Ensure that business activities within area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the organization.

Skills

Action Planning, Agile Project Management, Change Management, Data Compilation, Executing Plans, Legal Practices, Occupational Safety and Health, Oral Communications, Policies & Procedures, Professional Presentation, Project Delivery Management, Safety Management, Servant Leadership

Competencies

Builds Effective Teams, Communicates Effectively, Customer Focus, Directs Work, Drives Engagement, Drives Vision and Purpose, Ensures Accountability, Financial Acumen

Education

NQF Level 9 – Masters

Closing Date

18 April 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!

About Us

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.