MWI Business Analyst

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses.

Role Purpose

We are seeking a dynamic Business Analyst to join a team dedicated to developing innovative solutions for the international Wealth Management business. The role involves collaborating with stakeholders, conducting detailed analysis, documenting processes, and supporting the development of modern digital capabilities. This role bridges business needs with technical solutions and requires a strong understanding of process design and software development methodologies.

Requirements

• Degree in Information Technology or a related field (Preferred)
• Business Analysis certification (e.g., BABOK, CBAP) (Desirable).
• 3 years in Business Analysis or related roles, with experience in modeling, solution testing, and verification.
• 3-5 years Momentum International experience (essential)
• Financial services experience in client and adviser context essential
• Demonstrated success working with cross-functional teams.
• IT workflow tools – JIRA, Lucidchart etc .

Duties & Responsibilities

Business Analysis and Documentation:

• Collaborate with business stakeholders to analyze their needs and deliver necessary artifacts such as high-level analysis specifications, user story designs, system/sequence flows, business process flows, and context views.
• Write functional requirement specifications based on business requirements.
• Produce business analysis artifacts and documents.
• Conduct and manage internal workshops with developers, testers, and IT teams to communicate requirements and convey the scope of the project.
• Convey requirements in different levels of detail, technical proficiency, and points of view utilizing standard modeling tools.
• Assist Product Owners and Product Managers with relating business analysis information in the project life cycle.
• Participate in user acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.

Stakeholder Collaboration & Communication:

• Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements applicable to clients and internal and external stakeholders, to ensure that client expectations are managed.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.

Solution Design and Implementation:

• Collaborate closely with solution teams and a variety of end-users to ensure requirements compatibility and end-user satisfaction.
• Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable, sustainable, and solve complex business problems.
• Define reporting requirements and integration points on affected components using diagrammatic representations.
• Collaborate with various business areas and teams to ensure integration and consistency of solutions across the business.

Continuous Improvement and Best Practices:

• Stay abreast of developments in the field of expertise ensuring personal and professional growth.
• Actively promote and contribute to the organization’s Business Analysis Centre of Excellence.
• Actively participate in fostering a positive work climate and culture to energize employees, give meaning to work, minimize work disruption, and maximize employee productivity.
• Identify solutions to enhance cost-effectiveness and increase operational efficiency.

Competencies

• An understanding of process design, solution architecture, and business process modeling.
• Knowledge of development methodologies (e.g., Agile, Waterfall, Hybrid).
• Good problem-solving, documentation, and communication skills.
• Stakeholder engagement, negotiation, and facilitation skills.
• Ability to prioritize tasks and manage project scope effectively.