Mr D - CRM Manager

Mr D, a division of takealot.com, is looking for a highly talented CRM Manager to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

• Scale: Show the millions of Mr D customers what you can do.
• Learn: We work with the best of the best, and then some.
• Grow: Expand your career in the fast-growing Takealot Group: Takealot.com and Mr D. We like to promote from within: Here’s your chance.

This position reports to the Head of CRM of Mr D.

Your responsibilities will include:

• Assist in managing the CRM channels and CRM budget.
• Map out the customer journey along with key communication channels, messaging and desired outcome.
• Segmentation and management of the customer database to ensure the correct targeting and communication.
• Reporting on performance of communication with the intention of optimising communication and customer behaviour.
• Analyse data to derive insights into the customer base and formulate communication plans to drive desired behaviour.
• Ensure that all CRM touchpoints contribute to a consistent and positive brand image and experience.
• Develop test strategies and use the derived insights to develop more effective ways of communicating with customers.
• Support other customer facing departments with guidelines on customer engagement.

Skills & Attributes required:

• Proficiency in CRM/Automation tools (e.g. Braze, Hubspot).
• Proficiency in analytics tools (Looker, GA, Tableau etc).
• Experience in marketing and communication.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and deadlines simultaneously.

Qualifications:

• A relevant tertiary education.
• 5 years experience within CRM.
• Experience within e-commerce and/or a digital company.

Let’s talk about life @ Mr D

• The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs.
• No doors: We aren’t fans of stuffy offices or siloed work environments.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities.
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see?

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.