Microsoft Team Lead (P7) (Ics Division : Infrastructure & Operations) (Re-Advert)

Microsoft Team Lead (P7) (ICS Division : Infrastructure & Operations) (Re-advert)
Advert reference : uj_
Advert status : Online
Apply by : 31 January

Position Summary
Job category : Education and Training
Campus : Auckland Park Kingsway Campus
Contract : Permanent
Remuneration : Market Related
EE position : Open to all

The University of Johannesburg (UJ) is a vibrant and cosmopolitan university, anchored in Africa and driven by a powerful strategy focused on attaining global excellence and stature (GES). With an emphasis on independent thinking, sustainable development, and strategic partnerships, UJ is an international university of choice.

Responsibilities
This technical position will be reporting to the Director of Infrastructure & Operations within the ICS Department.

The incumbent will lead a team of IT professionals within the Infrastructure & Operations unit, focusing on Microsoft applications and server infrastructure to ensure a supportive and enabling environment.

1. Technical Leadership
   Fulfil technical and administrative duties within the department.
   Provide effective delivery capabilities to ensure successful deployment, maintenance, and support of the Microsoft environment, including on-premises and cloud solutions.
   Plan, manage, and coordinate operational activities to ensure continuous availability of Microsoft systems and applications.
   Contribute positively to the advancement of the university's IT strategy.
   Ensure effective and efficient technical skill and knowledge application.
   Coach and mentor team members on adopted technology best practices.
   Provide technical expertise and guidance to the team on Microsoft technologies and solutions.
   Troubleshoot complex technical issues and provide solutions to ensure smooth operations.
   Stay updated with the latest Microsoft technologies and industry trends to keep the team's skills and knowledge current.
2. Operational Management
   Continuously improve processes and outcomes within the technical team by identifying gaps and implementing effective changes.
   Ensure the IT infrastructure is secure, reliable, and efficient.
   Develop, update, and enforce IT policies and procedures to ensure compliance and security.
   Support implementing and maintaining IT systems, software, and hardware.
   Liaise with vendors regarding incident resolution, infrastructure maintenance, and support contractual obligations.
   Manage the testing and deployment of new Microsoft systems and environments.
   Document and manage Microsoft infrastructure architecture and the lifecycle of Microsoft products.
   Develop, document, and mature operational processes.
3. Documentation and Reporting
   Maintain accurate and up-to-date documentation of IT processes, systems, and projects.
   Prepare and present regular reports on access reviews, system changes, project status, and IT operations.
   Ensure all documentation complies with organizational standards and requirements.
4. Problem Solving and Decision Making
   Make informed decisions that benefit the team and organization, considering short-term and long-term impacts.
   Foster a problem-solving mindset within the team, encouraging innovative solutions and ideas.
5. Project Coordination
   Negotiate contracts and agreements with vendors and suppliers to secure favourable terms and conditions.
   Plan, initiate, and manage IT projects, ensuring they are completed on time and within budget.
   Coordinate with other departments to understand their needs and ensure IT projects align with business goals.
   Monitor project progress and make necessary adjustments to meet deadlines and objectives.
   Governance : Ensuring adherence to project guidelines, optimizing resource allocation, and maintaining transparency in decision-making processes.
   Contribute to preparing the annual infrastructure and operations budget aligned with the business strategy.
   Draft and evaluate tender documentation to procure the most suitable Microsoft solutions, including licensing, per business requirements.
   Implement and support ICT vendor management, reporting all incidents to relevant parties.
   Consult and advise departments organization-wide regarding their server and application requirements.
   Ensure cross-collaboration with all levels within the organization to provide support.

Minimum Requirements
Degree or relevant qualification (NQF 7) with 3 to 5 years' of job-related experience.
Industry Standard Certification : Relevant Microsoft Certifications.
Technical middle management : 2 to 3 years of experience in a technical middle management role.
Proficiency in technical aspects of Active Directory and Entra ID.
Proficiency in virtualization infrastructure.

Competencies and Behavioral Attributes
Demonstrated strong leadership abilities.
Commitment to delivering high-quality support and services.
Strong analytical and deep technical skills and knowledge.
Capable of producing fast-paced but well-considered results.
Ability to develop new ideas and improve existing ones.
Maintain high standards and produce high-quality work.
Structured, organized, and efficient work expected from self and others.
Self-starter, motivated, organized, and detail-oriented.
Ability to work both independently and as part of a team.

Recommendations
Technical Skills
Proficiency in technical aspects of Active Directory and Entra ID.
Technical expertise in Azure infrastructure.
Strong skills in Windows Operating Systems.
Solid understanding of Intune and MS Office, including integration and security.
Proficiency in cloud computing and virtualization technologies (Azure, Hyper-V, VMware).
Proficiency in writing, modifying, reading, and understanding PowerShell scripts.
Strong understanding of networking protocols and security.
Familiarity with Microsoft SQL.

Security
Demonstrated skills in implementing security hardening techniques for Windows environments.
Experience in patch management and vulnerability management.
Experience with Microsoft System Centre Suite : Over four years of experience with : Virtual Machine Manager, Operations Manager, Configuration Manager.

Identity Management
Strong understanding of identity management practices.

Project Management
Experience in managing projects effectively.

Vendor Management
2 to 3 years of experience in managing vendor relationships.

Enquiries
Enquiries regarding job content : Mr Hennie Hendriks on Tel : -
Enquiries regarding remuneration & benefits : Mrs Glaudina Croukamp (HCM Business Partner) on Tel : -
Your application, comprising of a detailed Curriculum Vitae as well as the names and full contact details (including telephone numbers and e-mail addresses) of at least three traceable and credible referees must be uploaded before or on the closing date of the advertised post.

Please note that the University is obligated, in terms of recent amendments to the Criminal Law (Sexual Offences and Related Matters) Amendment Act (Act 13 of ), to assess all prospective employees (including applicants) against the National Register for Sex Offenders (NRSO). The outcome of such an assessment may have an impact upon possible employment with the University.

For more information, please review the following link : Justice / Criminal / NRSO.