Merchant Onboarding Manager at YUMAPOS

?? Salary: R20,000 per month + bonus & uncapped commission (OTE R32,000+)
?? Location: Office-based, Cresta, Johannesburg
? Hours: Monday - Friday, 09:00 - 17:00 UK time (no weekends)

About the Role

We're looking for a Merchant Onboarding Manager to join our growing team. This is a dynamic and hands-on role where you'll take ownership of the end-to-end onboarding process for UK-based businesses signing up to our payment solutions.

In addition to managing day-to-day onboarding activities, you'll be responsible for leading a small team, reporting directly to the director team, and managing external relationships with our partners and acquirers.

You'll need a strong background in data administration and client communication, ideally within payments, banking, or financial services, and the confidence to take initiative, streamline processes, and coach others.

This role includes a bonus and commission structure, with on-target earnings of around R12,000 per month - and it's uncapped.

Key Responsibilities

• Process new merchant applications in the Paynt acquirer portal
• Use Zoho CRM to track onboarding progress
• Ensure all KYC & KYB documentation is correctly submitted
• Communicate with clients to request missing information or signatures
• Generate and send merchant agreements
• Work closely with our UK sales team to complete applications
• Ensure high levels of accuracy and compliance in all onboarding processes
• Lead and develop a small onboarding team
• Report performance updates to the director team
• Manage external partner relationships (e.g., acquirers and third-party service providers)

What We're Looking For

? Essential:

• Experience in data administration and customer service
• Excellent organisational skills and attention to detail
• Strong communicator with professional English (verbal and written)
• Experience using CRMs (Zoho experience is a plus)
• Proven ability to lead or mentor others
• Confidence in managing external relationships and providing performance updates to senior stakeholders

? Preferred:

• Experience in payments onboarding, banking, or financial services
• Familiarity with KYC/KYB compliance processes

Why Join Us?

• Competitive base salary of R20,000 per month
• Bonus & uncapped commission - average performers take home R32,000+
• Leadership role with real influence in shaping onboarding processes
• Free onsite parking & casual office environment
• Work closely with senior leadership & external partners
• Ongoing training & professional development
• No weekend work and full office closure over Christmas

?? Start Date: ASAP - we're looking for the right person to join us as soon as they're available!

?? How to Apply

If you're an experienced onboarding or operations professional ready to step into a managerial role, we'd love to hear from you. Apply now with your CV.

Desired Skills:

• Organized
• Data Entry
• Data Capturer
• Admin
• Administrator
• Admin Duties
• Banking
• Customer Service
• Compliance
• Finance
• CRM
• Process Management
• Attention to detail
• Communication
• Document Management
• Problem Solving
• Relationship Management
• Coaching And Mentoring

Desired Work Experience:

• 1 to 2 years