Merchandising Manager

Our Company:

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics visit www.impact.com.

Your Role at impact.com:

Reporting to the Senior Marketplace Growth Manager, the newly created Ecommerce Merchandising Manager role will drive the next level of growth for the impact.com Marketplace. You’ll play a pivotal role in managing and optimizing online merchandising strategies to increase visibility, engagement, and revenue. This includes overseeing all online merchandising initiatives, from homepage widgets to promotional placements, to deliver a seamless and engaging customer experience.

You’ll collaborate on product strategy, help define user personas, and refine the functionality of merchandising features. Additionally, you’ll identify and implement automation opportunities to streamline merchandising processes using tools like Pendo and email marketing platforms.

Success in this role requires strong analytical skills, a keen eye for detail, and the ability to communicate effectively across both technical and non-technical teams.

What You'll Do:

Essential Responsibilities

Are you driven by delivering exceptional results? Our ideal candidate is a professional with strong technical, analytical, and organizational skills, as well as experience in merchandising, data-driven decision-making, and cross-functional collaboration.

In this role, you will:

1. Manage online placements: Oversee homepage widgets, editorial content, deals/offers, and in-app merchandising placements to enhance customer engagement and drive marketplace growth.
2. Collaborate cross-functionally: Partner with Product, Data Science, Content Marketing, Engineering, and other teams to align merchandising initiatives with overall business goals.
3. Optimize merchandising processes: Automate workflows, scheduling, and tracking of placements to improve operational efficiency.
4. Leverage platform knowledge: Use a deep understanding of the X Marketplace to influence customer behavior and enhance online shopping experiences.
5. Analyze performance: Set measurable goals, track performance metrics, and use insights to optimize online merchandising efforts.
6. Solve problems proactively: Troubleshoot and resolve issues related to online merchandising in a timely manner.

What You Have:

1. 2-3 years of experience in online merchandising, eCommerce, or a related role in a B2B environment.
2. Proficiency in analyzing data and leveraging insights to inform merchandising decisions.
3. Familiarity with user-centered design principles and software tools (e.g., Pendo, Google Analytics, and email marketing platforms).
4. Strong understanding of digital merchandising trends and automation tools.
5. Clear and effective communication skills for diverse audiences, including technical and non-technical stakeholders.
6. Strong organizational and time-management skills.
7. Experience working in cross-functional teams.
8. Familiarity with project management tools such as Jira, Slack, and Confluence.
9. Bachelor's degree in Business, Marketing, eCommerce, or a related field.

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits:

1. Hybrid, Casual work environment
2. Responsible PTO policy: Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both.
3. Training & Development: Learning the advanced partnership automation products.
4. Medical Aid and Provident Fund: Group schemes with Discovery & Bonitas for medical aid; Group scheme with Momentum for provident fund.
5. Restricted Stock Units: 3-year vesting schedule pending Board approval.
6. Internet Allowance
7. Fitness club fee reimbursements
8. Technology stipend

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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