Medical Secretary

Requirements:

• 3–5 years of Medical Secretarial experience (desirable).
• National Senior Certificate
• Previous experience working as a float Medical Secretary is preferred.
• Prior knowledge of DGL Practice Manager and Meditech is advantageous.

Key Responsibilities:

Administrative & Clerical Duties:

• Provide full secretarial support to Consultants, including audio-typing of clinical and non-clinical materials, reports, and correspondence.
• Schedule patient appointments, manage doctors’ calendars, and coordinate the relevant department bookings (e.g., CT scans, X-rays).
• Handle all phone calls, emails, and patient inquiries in a professional and timely manner.
• Prepare and file medical correspondence, reports, and patient records.
• Maintain accurate and organized filing systems for patient information, ensuring records are kept up to date and compliant with healthcare regulations.

Patient Coordination:

• Greet patients and manage the check-in/check-out process, ensuring all information is verified and processed efficiently.
• Collect and verify patient details, medical histories, and other required information for accurate record-keeping.
• Process insurance claims and medical billing while adhering to protocols.
• Ensure patient confidentiality and comply with healthcare regulations and patient rights.

Medical Record Management:

• Update and maintain electronic health records (EHR) to ensure accurate, up-to-date information.
• Coordinate and manage medical test results, referrals, and follow-up actions.
• Transcribe doctors' notes and medical dictations accurately.

Liaison Between Medical Staff & Patients:

• Assist doctors and nurses with administrative needs, ensuring the smooth operation of the medical office.
• Communicate with laboratories, pharmacies, and other healthcare providers as required.
• Liaise with other medical secretaries and departments to ensure the effective running of Out-Patient Clinics.

General Duties:

• Receive and process new patient referrals, arranging relevant appointments across various hospital departments.
• Respond to written and verbal queries from patients and relatives, escalating to consultants when necessary.
• Undertake any other duties as directed by the Medical Secretary Manager, Deputy Medical Secretary Manager, or Supervisor.