Medical Receptionist (General Surgeon) Cape Town CBD

Medical Receptionist (General Surgeon) Cape Town CBD

Our client, a General Surgeon based in the City Bowl area of Cape Town is seeking to recruit an experienced medical receptionist.

Duties and Responsibilities:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Assist with phone, email or SMS to patients with feedback from doctor regarding messages left.
• Managing the diary booking patient appointments, communicate billing policy to all new patients.
• Preparing all files for following days appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Check that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patients visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.
• Prepare the theatre list bookings and pre-authorisations.
• Arranging the Anaesthetist and Assistant for surgeries.
• Keeping track of cases where the doctor has assisted in surgeries.
• Assist with doctors reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock.
• Accept money (cash or card) and receipting thereof.
• Allocate patient payments.
• Liaise with contractors such as medical bureau company, hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Assist the doctor with all office admin related tasks.

Qualification and Requirements:

• Matric
• At least 2 years' experience in a similar medical receptionist position will be advantageous.
• Experience with medical billing (in-rooms) is essential
• Experience with theatre bookings is essential
• A good understanding of authorisations for in-room and hospital procedures is essential
• Computer literate
• Experience with medical software (Elixir) will be advantageous

Skills and attributes:

• Strong interpersonal skills
• Professional communication skills
• Ability to work under pressure
• Ability to work independently as well as within a team
• Attention to detail
• Organized
• Ability to multitask
• Dependable & reliable
• Well-presented and professional

Working hours:

• Monday to Friday, 08h00 - 17h00
• Over time as needed for emergency situations

Start Date: May 2025

Only candidates who meet all the minimum requirements stipulated in the advert will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.