Medical Case Manager

The Medical Case Manager is responsible for managing and coordinating the medical care and rehabilitation of employees who have been injured or are ill. The role ensures that employees receive appropriate medical care and supports their return to work as quickly and safely as possible, while also ensuring compliance with all relevant health and safety regulations.

Key Responsibilities:

1. Case Management:
   Assess and evaluate the medical needs of employees who are injured or ill.
   Develop individualized case management plans that address the medical, rehabilitation, and return-to-work needs of employees.
   Monitor and adjust case management plans as necessary.
2. Coordination of Care:
   Coordinate with healthcare providers, including doctors, physical therapists, and other specialists, to ensure employees receive appropriate and timely medical care.
   Facilitate communication between the employee, healthcare providers, and the company.
3. Return-to-Work Programs:
   Develop and implement return-to-work programs tailored to the individual needs of employees.
   Work with supervisors and HR to identify suitable modified or alternative work duties.
   Monitor the progress of employees in return-to-work programs and make adjustments as needed.
4. Compliance and Documentation:
   Ensure compliance with all relevant health and safety regulations, company policies, and industry standards.
   Maintain detailed and accurate records of all case management activities, communications, and decisions.
   Prepare reports on the status and outcomes of medical cases.
5. Employee Support and Education:
   Provide support and education to employees regarding their medical conditions, treatment options, and the importance of compliance with medical advice.
   Conduct training sessions for employees and supervisors on health and safety topics, injury prevention, and wellness programs.
6. Data Analysis and Reporting:
   Analyse data related to workplace injuries and illnesses to identify trends and areas for improvement.
   Prepare regular reports for management on the status of medical cases, return-to-work outcomes, and any identified trends or concerns.
7. Emergency Response:
   Participate in the company's emergency response team and provide medical case management support during emergencies.
   Assist in the development and implementation of emergency response plans and procedures.

Key Skills and Qualifications:

1. Education and Certification:
   Bachelor's degree in Nursing, Healthcare Administration, Occupational Health, or a related field.
2. Experience:
   Minimum of 3-5 years of experience in case management, preferably in an industrial or mining setting.
   Experience in coordinating medical care and rehabilitation for injured or ill employees.
3. Skills:
   Strong understanding of medical terminology and healthcare processes.
   Excellent communication and interpersonal skills.
   Ability to work collaboratively with healthcare providers, employees, and management.
   Strong organizational and time management skills.
   Proficiency in using case management software and other relevant tools.
4. Personal Attributes:
   Empathy and compassion for employees dealing with health issues.
   Detail-oriented and able to maintain accurate records.
   Ability to handle sensitive information with confidentiality.
   Strong problem-solving skills and ability to make sound decisions under pressure.
   This role is primarily office-based but may require visits to employees, mining sites and healthcare facilities.
   Must be willing to travel as needed and work flexible hours to meet the needs of the employees and the company.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Health Care Provider

Industries

Wellness and Fitness Services