Medical Biller (Usa Healthcare) - Usa Hours (Remote)

ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.-based client in the healthcare sector.

We are seeking an experienced and highly professional Medical Biller with a strong background in the U.S. healthcare industry to join our remote team. To excel in this role, you must have in-depth knowledge of U.S. medical billing software and a strong understanding of U.S. medical insurance policies.

PLEASE NOTE THE FOLLOWING:

1. Working Hours: This role requires you to work USA hours, Mon - Fri, from 9am to 6pm EST time (16h00 to 01h00 South African time - subject to change depending on daylight savings).
2. Work Environment: This is a remote role for South African Citizens only.
3. Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
4. Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Responsibilities:

1. Preparing and submitting billing data and medical claims to insurance companies.
2. Ensuring each patient's medical information is accurate and up to date.
3. Preparing bills and invoices and documenting amounts due to medical procedures and services.
4. Verifying insurance coverage and eligibility.
5. Communicating with healthcare providers regarding billing practices.
6. Following up on unpaid claims and denials.
7. Ensuring compliance with healthcare industry regulations and guidelines.
8. Maintaining patient confidentiality and privacy.
9. Maintaining accurate records on customer interactions, transactions, feedback, etc.
10. Collaborating with colleagues and different departments to resolve complex issues.
11. Providing customer support through different communication channels (Phone, email, chat).
12. Resolving issues & accommodating customer inquiries to ensure satisfaction with products or services.

Requirements:

What we are looking for in a candidate:

1. Exceptional English communication skills.
2. Strong work ethic.
3. A fast learner.
4. Excellent problem-solving abilities.

If you are not contacted within 14 working days, please consider your application unsuccessful.