Manager : Service Desk (Mcg)

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Division Specific Information

Within Medical Communications, we improve patient health by supplying medical information services to our customers, patients and healthcare providers. We engage with healthcare professionals, regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We run medical information inquiries, document adverse events and product complaints, report product launches, prepare standard responses to inquiries and develop process improvements for customer implementation.

Discover Impactful Work :

PPD is looking for Medical Information Specialists for its growing Medical Communications department.

Start a career you will enjoy!

Join a team of energetic healthcare professionals supporting one or more pharmaceutical / biotech companies.

As a front-line specialist in our medical information contact center you will represent PPD and the client(s) by providing concise, accurate and non-promotional information regarding the client’s medicinal products or devices to healthcare professionals and patients.

A day in the Life :

1. Receiving medical information enquiries through various communication channels and documenting them in the appropriate database.
2. Triaging and responding to the medical enquiries using client approved resources.
3. Identifying, capturing, reporting, and following up on adverse events and product complaints in compliance with established timelines and organizational, client and regulatory guidelines.
4. Maintaining and demonstrating advanced knowledge of project and corporate policies and procedures.
5. Attending team and client meetings.
6. Performing assigned peer quality reviews.
7. Performing other ad-hoc activities according to PPD and client procedures.

Education

A degree in a medical related field or life science degree (Medicine, Pharmacy, Dentistry, Biology).

Fluency in French verbal and written.

Great communication skills in English.

Knowledge, Skills, Abilities

1. Capability to efficiently use computer systems (hardware and software).
2. Organizational and time management skills.
3. Customer service oriented - compassionate, empathetic, patient.
4. Ability to work independently as well as part of a team.
5. Ability to maintain a positive and professional manner in challenging circumstances.