Manager: Retail Bank Card Payments Operations

Manager: Retail Bank Card Payments Operations

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

Play a pivotal strategic leadership role in shaping and executing card’s strategic vision by focusing on process, quality, implementation and governance of the card ecosystem while keeping abreast with the competitive landscape and emerging trends.

Apply a blended skill set of operations and cardholder experience expertise that will be critical for creating, managing, executing and measuring the cardholder experience strategy of the card division.

• Managing the execution of the Card Payment Operations strategy
• Operationalizing card payment processes
• Driving operational efficiencies and improvements
• Represent card operations with stakeholders in Capitec Retail

Lead and manage the Retail card operations team, accountable for optimizing functional performance through business planning, budgets, goals and metrics, people, standards, principles and processes.

• Oversee the implementation and execution of our card payment operations strategy to ensure seamless and efficient processes
• Develop and refine card payment processes to ensure they are effective and user-friendly for our clients.
• Identify opportunities for operational improvements and implement strategies to enhance efficiency and effectiveness.
• Act as the primary representative for card operations, engaging with stakeholders to ensure alignment and address any concerns or opportunities.
• Lead a dedicated team, optimizing their performance through effective business planning, budgeting, goal setting, and metrics.
• Ensure adherence to high standards, principles, and processes to achieve optimal functional performance.

• Bachelors Degree in Commerce or Business Management
• 5 years general operational experience in a card / payment operations environment
• Previous leadership / ownership experience
• Proven experience of using influence and relationships to drive and achieve objectives.

• 5+ years general operational experience in a card / payment operations environment
• Specific card payments experience
• Previous supervisory experience
• Experience in Capitec Bank.
• Data and analytics

• Card operations and processes
• General payments landscape / industry
• Legislation and regulation and the implications thereof on the payment industry;
• Banks Act & regulations
• NPS Act and Directives
• Exchange Control and regulations
• Payment Association rules
• Payment systems operators (PSO)
• Commercial, business, banking and financial principles and practices.
• Payments related technology and management systems.
• General business practices and acumen
• Governance and risk management principles
• Integration of business products, processes, policies and systems
• Quality principles and practice

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Problem solving skills

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Banking