Manager: Payment Acceptance Technology

Requisition: 137209
Role: Manager: Payment Acceptance Technology
Talent Acquisition Specialist: William Mtsweni
Closing Date: 07 March 2025

Job Family: Administration, Operations and Facilities
Career Stream: Operations
Leadership Pipeline: Manage Others

To lead the payment acceptance technology unit within Nedbank with specific focus on:

• P&L Management of the POS estate across all terminal trading channels
• Implementing, utilising Android POS capability to provide optimal cost of ownership while maximising and capitalising on revenue generating avenues
• Terminal Life Cycle Management (Alignment to best practice, Procure, Maintain, Dispose, Replacements and POS Value stream and CVP management)
• Direct management of the Repair centre as well the POS administration team

• Leverage comprehensive market and industry insights to outperform the competitors.
• Meet Service Level Agreements (SLA) by managing processing activities within agreed timelines and parameters.
• Minimise financial and reputational risk by ensuring accuracy of processing activities.
• Enhance the credibility and value-add of the function.
• Contribute to department budget by providing input to operational forecast.
• Minimise operational costs by managing cost effectively within budget.
• Increase Nedbank's market share and revenue through the Payment acceptance technology function.
• Reduce revenue leakage by optimising revenue collection processes.
• Achieve short-term results while ensuring long-term growth.
• Optimise/improve organisation, systems and processes in ways that deliver productivity gains and service excellence.
• Make decisions in the best interest of the business, not just the function.
• Solve problems at the lowest possible level.
• Implement a professional customer interfacing environment by managing teams to respond to and action customer requirements within agreed SLA and risk parameters.
• Understand and meet stakeholder (including Regulators) needs by building and maintaining relationships through regular interactions.
• Obtain and provide feedback by meeting with internal and external stakeholders.
• Highlight risk by reporting exceptions.
• Ensure compliance and maintain clean audits by managing implementation and adherence to all processes and procedures.
• Ensure accuracy by implementing preventative and corrective activities.
• Create a culture of continuous improvement by identifying opportunities and/or implementing enhancements to processes, procedures and/or systems.
• Ensure projects are implemented and delivered by collaborating whilst adhering to governance practices.
• Meet reporting requirements by compiling and contributing to reports.
• Make and implement informed business decisions by analysing operational/business reports.
• Optimise productivity by implementing capacity management principles.
• Ensure business continuity by drafting, updating and testing Business Continuity Plans (BCP's).
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and taking appropriate corrective action where required.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and reinforcing values during meetings.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiatives.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage the team to generate innovative ideas and share knowledge.

• Matric / Grade 12 / National Senior Certificate

• Degree or diploma in related area (finance, credit, business management, administration, project management)

• 5 years at a strategic level plus 6-8 years at an operational level in a corporate environment

• Banking knowledge
• Business Acumen
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process

• Building Partnerships
• Earning Trust
• Coaching
• Collaborating
• Decision Making
• Work Standards
• Leadership Disposition
• Planning and Organizing