Manager Microsoft

Job Responsibilities:

• Support and manage the Microsoft IT Systems and Microsoft Systems Engineers to ensure the smooth operation of the Microsoft IT unit for the organization to accomplish its business objectives.
• Supervise the Microsoft systems team to ensure the smooth operation, installation, support, and maintenance of Microsoft systems including related hardware.
• Train and manage staff to ensure they have the skills required by the organization/department and are able to achieve their performance objectives.
• Liaise with customers and related departments to resolve service-related queries and provide advice to ensure cost-effective delivery of services.
• Manage third-party suppliers and service legal agreements to ensure alignment with business needs.
• Contribute to the development of IT policies and implement SOPs accordingly to ensure compliance with policies and regulations.
• Manage the server environment and patches to ensure security, reliability, capacity, and availability of systems for end users.
• Review and recommend local area network and directory service solutions to ensure network connectivity, achievement of communication standards, and delivery of application software in line with business needs.
• Maintain systems and documentation to ensure business continuity and continuous operations.

Desired Skills:

• Management skills
• Proactive skills
• Project Management
• Customer Relations skills
• Budgeting
• SOP development

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Degree

Minimum Requirements & Key Competencies:

• Three (3) year Diploma or Degree in Information Technology
• Five years relevant IT general experience
• Two years management experience
• Three years Microsoft Operating Systems experience
• Experience in IT infrastructure, operating systems, networking management, supervisory, and budgeting
• Network Environment
• Exchange Server
• MCSE, MCITP Internal Exams Certification
• ITIL Foundation Certification, COBIT Foundation Certification, Project Management Certification, Prince 2 Foundation (Desirable)
• Knowledge of Oracle
• Operating systems: Microsoft Exchange, SQL
• Management and supervisory skills
• Budgeting
• ITIL and COBIT (Desirable)
• Presentation skills
• Planning and organizing skills
• Interpersonal skills
• Communication skills
• Problem-solving skills
• Analytical skills
• Time management skills