Manager: Merits Motor Field

Santam's Merit Claims division has a position available for Manager: Merit Motor Claims. This position will be based in Cape Town and will report to the National Manager: Merit Motor Claims.

The purpose of the role will be to manage the team of Motor Merit Field Assessors responsible for investigating suspicious and potential fraudulent claims. Ensuring that all flagged and segmented Motor Claims are comprehensively investigated to achieve conclusive results and coordinating all claims investigation efforts with relevant stakeholders e.g. Forensic Services, Insurance Crime Bureau (SAICB).

• Manages and leads a team of Merit Claims Assessors
• Ensure ongoing development of resources by mentoring, guidance, and both formal and informal training.
• Ensuring effective management of high-quality standards.
• Reporting on effective management of claims.
• Drive customer centricity in line with the Santam way.
• Prioritize, allocate, manage and monitor investigation of high merit risk claims.
• Effective merit claims investigation of appropriate quality.
• Consultation with clients, third parties, business, and business partners on a continuous basis.

• Matric/Grade 12
• Degree in Legal or Forensic Qualification will be advantageous
• Advanced knowledge of the short-term insurance industry
• Relevant experience in the investigation of fraudulent claims
• Management experience in a similar environment.

• Computer Literate (MS Office Package)
• Excellent communication skills (verbal & written)
• Negotiating skills
• Strong interviewing skills, capacity to influence and win confidence
• Project management skills (delegation, monitoring)
• Strong people management skills
• Interpersonal skills (work in a team or independently)
• Problem-solving abilities & abilities to make decisions
• Strong analytical abilities and evaluate trends objectively
• Conflict management skills

• Driving Strategy
• Commercial Orientation
• Client Focus
• Decision Making
• Enabling Innovation
• Change Leadership
• Talent-Focused Leadership
• Talent Enablement
• Emotional Intelligence

• Investigation of fraudulent claims
• Investigations
• Short-term insurance industry
• Project Management
• Forensic Qualification
• Interviewing skills
• Conflict Management
• Analytical

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.