Introduction To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
Duties & Responsibilities
Merchandising Management Conducts regular quality checks on merchandise. Executes plan guide 100%. Handles product as per SOP. Ensures department is ready for trade by store opening time. Identifies fast selling lines within store, and implications on margin and sales opportunities. Ensures produce is wrapped and packed according to standards. Ensures sufficient product available for customer demand. Ensures compliance to hygiene, housekeeping and safe working standards. Monitors the implementation of all promotional activities - adherence to promotional calendar. Back up areas are kept clean and clear. Understand customer needs and communicate these to demand planning. Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area. Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum.
Food Safety & Hygiene Ensures that hygiene and housekeeping standards are maintained. Ensures stock rotation. Monitors the adherence to food safety and health and safety standards. Manages non-conformances via effective corrective action. Implements cleaning schedules and checks effective cleaning and sanitation.
Customer Services Management Responds to customer requests. Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability. Ensures department standards are maintained; equipment is manned and in working order.
Staff Management Communicates critical information to staff. Sets targets and activities - priorities, delegates and communicates. Handles procedural, policy and legislative noncompliance. Attends monthly regional meetings - takes information back to staff - responds to queries on turnover/waste. Checks and amends Kronos scheduling.
Administration Ensures that all equipment is properly maintained in effective working order. Ensures that general maintenance standards are met. Monitors waste, and ensures procedures are adhered to. Monitors turnover and identifies opportunities for increasing turnover and identifies issues or barriers to achieving budgets. Ensures all SEL in place - prints out and ensures all products have SEL current and legible by customer.
Systems Gap scanning out of stocks. Identifies, counts, and records out of stocks & over stocks. Draws excel report from SAP, communicates addresses stock concerns by completing excel sheet and sending to Demand Planning. Processes IDTs via SAP. Actions reduced to clear on SAP as per SOP. Checks for electronic communications regularly during the working day. Processes waste.
Experience & Qualification
Grade 12 2 - 4 years produce experience and knowledge 2-to-3-years Supervisory experience
Competencies
Achieving results through others
Plan, organize and follow up on activities and plans
Adhere to standards and policies
Customer Orientation
Communication skills - clearly conveying message and actively listening