Manager: Financial Aspects

The incumbent will be responsible for the following but not limited to:

1. Ensure collection of income by supervising and assisting the team, giving advice to students on payment plans (application for loans, debit orders, monthly payments, etc.) and accepting bursar letters before and after registration;
2. Ensure continuous availability of the system, including systems checks, fault finding and escalation to IT;
3. Responsible for regular updates of the UP fees web page (latest fees, step-by-step guides, forms, regulations, closing dates, etc.);
4. Monitor data capturing and follow-up of contact information, issues logged, address changes, bank detail changes, special requests, etc.;
5. Perform budget planning and control of Financial Aspects (operational, human capital, facilities, IT needs) for the division;
6. Ensure adherence to the Finance Code of Conduct and other rules and regulations of the Finance Department;
7. Plan and execute the annual registration project of Financial Aspects including all follow-ups, planning of overtime and resource help within the set deadline of the registration schedule and knowledge of the financial implications (outstanding accounts, financial arrangements, payment plans, bursary letters, etc.);
8. Manage the performance and development of staff. Ensure performance contracts and assessments for staff in the division are completed;
9. Ensure up-to-date knowledge of the different available systems (UP Portal, Student Portal, PeopleSoft Campus Solutions, Student Financials, Cashiering, Financial Aid, Refunds & Payout, CRM, Human Capital Management, online services) and any new system that may be developed that impacts client service or Financial Aspects work environment;
10. Conduct system testing to check that the outcome corresponds with the specifications for the relevant development or system change and to ensure that the integration between programs is correct (e.g., family rebate, 2.5% discount, international levies, online payments, etc.).

1. Relevant Bachelors/BTech degree.
2. 5 years’ experience in the following:
1. Experience in administrative processes, audits, and controls in a financial environment;
2. Experience in advising clients on payment plans and financial decisions;
3. Experience in generating, reconciliation, maintaining, investigating, and resolving incorrect accounts;
4. Experience in use and development of systems;
5. Experience in cashiering functions and processing (receiving, refund);
6. Supervising and coordination of personnel, including HR related matters.

1. Knowledge of functions and processes in SSC, DESA, departments within UP and faculties;
2. Product knowledge (Knowledge champion of Student Accounts, Cashiers, Refunds, and web-services at UP);
3. Working knowledge of systems used by the University of Pretoria;
4. Good knowledge of procedures and products of UP;
5. Operational knowledge of the NCA (National Credit Act);
6. Ability to understand and respond to the demands and challenges of a real-time environment;
7. An innate client service ethic as part of a high-performance team to ensure excellent and positive client service within the rules and regulations of Finance;
8. Project management skills.

1. 5 years’ experience in the following:
1. Experience in working as part of a high-performance team and to multi-task in a dynamic real-time client service environment;
2. Relevant student account, cashiering and refunds experience at a higher educational institution;
2. Client service Training.

PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.

The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.

Applicants are requested to apply online at www.up.ac.za, and follow the link: Careers@UP.

1. A comprehensive CV;
2. Certified copies of qualifications;
3. Names, e-mail addresses and telephone details of three referees whom we have permission to contact.

CLOSING DATE: 12 March 2025.

No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.

Ms Thandeka Mtswene: thandeka.mtswene@up.ac.za , Tel: (012) 420 4028 for application-related enquiries. and Mrs R Dijksman, ronel.dijksman@up.ac.za , Tel: (012) 420 - 3660 for enquiries related to the post content.

Should you not hear from the University of Pretoria by 31 May 2025, please accept that your application has been unsuccessful.