Manager - Capital Projects.Technology Information

Technology Information Johannesburg, Gauteng, South Africa

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Job Description

To manage and coordinate Network Group programs and Business Plan Process. Monitor all Network Group projects and coordinate CAPEX projects.

Responsibilities Context:

• Highly competitive environment with customer focus as a key differentiating factor.
• Rapidly changing and highly regulated environment.
• Rapidly changing and developing technology environment.
• Customer demand for alternative technologies, improved performance and cost savings.
• Shortage of skilled resources, especially to staff projects.
• High risk and pressurized environment due to organisations' increasing reliance on IT infrastructure.
• Compliance to standardisation issues and project management standards and procedures.
• Stakeholder commitment and buy-in.
• Within the legal, regulatory and commercial environment of South Africa e.g. BEE legislation.
• Aligned to CTO strategy, business plan, Group practices and standards.
• Compliance to company policy.
• Dynamic nature of national and international trends and practice.

Key Performance Areas:

Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: Programme Management:

• Provide input to the program management framework.
• Lead and deliver large cross-functional programs across the network group and the wider MTN organisation.
• Ensure each program meets business rationale and ROI requirements.
• Ensure alignment with network group program management policies and practices.
• Develop and manage program prioritization and prioritization of projects and activities within each program.
• Ensure all project or program interdependencies are identified and factored into the project plans.
• Identify future risks to the programs and develop and maintain comprehensive risk management for each program.
• Identify and manage potential program delays.
• Develop and maintain scheduling of projects and activities for each program.
• Report on program progress, issues and risks and how these are being addressed.
• Escalate issues which are not resolved by the program team as necessary.
• Coordinate budget planning and financing resources involved in the budget process.
• Manage overall milestones and timeline of the budget process.
• Monitor at top level all projects in network group and coordinate OPEX projects.
• Develop effective tools / charts / systems for CTO reporting.
• Adhere to program and project management policies and practices for the network group and ensure these are executed.

Co-ordination and Alignment:

• Assist in aligning MTN SA / Group strategy into network group programmes.
• Synchronise and align programmes with Finance, Marketing and CSSO programmes and requirements.
• Coordinate programmes with key budget holders.
• Develop and maintain interfaces with other areas of the MTN business outside of the network group as required for successful programme implementation.
• Facilitate cross-departmental communication within the network group and inter-departmental communication between Network and other departments.
• Manage and optimise programme budgets and ensure alignment with MTN SA financial requirements and agreed budgets.
• Identify and eliminate non-contributory expenditure.

Technology Competencies:

• Knowledge of the Telecommunications industry.

Project Initiation:

• Provide high-level input into the benefits, costs and available options in a business case.
• Undertake a feasibility study to ensure all options are achievable.
• Create terms of reference which specify the project objectives and scope.
• Articulate and negotiate consensus on a final vision of the core project goals from scoping the requirements of all stakeholders, including the project owner.
• Source suitably skilled and qualified project team members.
• Input into the Project Management Methodology for MTN.

Project Execution:

• Ensure projects are delivered in line with the Project Management Methodology, project standards, and MTN strategy, in accordance to the business requirements and in conjunction with stakeholders.
• Manage the day-to-day operational aspects of the project process and scope.
• Provide expertise in the process specificities of the delivery of a particular project stream.
• Ensure efficiency and flexibility in the management of resources (people, finances).
• Oversee the approval process for all project change requests.
• Continuously monitor progress in terms of the status of the project plan.
• Resolve issues affecting the project, keeping all stakeholders properly informed.
• Ensure execution of all content-related activities – escalate if deliverables are not developed.
• Oversee the construction of all project deliverables.
• Gain acceptance from project owners for each deliverable produced.
• Build and maintain solid relationships with all MTN SA stakeholders.
• Identify, record, analyse and manage potential and actual opportunities, issues and risks.
• Manage the process of innovative change.
• Anticipate and manage deviations from the project plan early, and keep all participants and stakeholders informed.
• Revise project plans as appropriate to meet changing needs and requirements.
• Drive best practice, continuous improvement and innovation at process and procedure level.
• Provide input into the project appraisal process, capturing and using relevant lessons learned.

Information management / Reporting:

• Collate and provide all relevant project documentation to the Programme Management Office.
• Ensure project documents are complete, current, and stored appropriately.
• Document a project closure report.
• Provide constant status reports and feedback as to project delivery.
• Keep the project team well informed of changes within the organization and general corporate news.
• Generate specific project-related reports as required by the business.

Project Budget Management:

• Assume ownership of and maintain the project budget.
• Optimise the budget to ensure delivery of the project remains within the defined budget.
• Analyse project profitability.
• Monitor project costs and determine initiatives to optimize resources.
• Ensure cost effectiveness by maximising cost / benefit ratios.
• Identify areas where money is lost and seek ways to reduce expenditure.

Manage Customer Satisfaction (internal):

• Understand customer needs and develop project plans accordingly.
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures.
• Put contingency plans in place to prevent delays and enhance the customer experience.
• Adopt a proactive approach to prevent problems from arising in the future.
• Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery.

Business Analysis:

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines.
• Identify ways to fine-tune policies, processes and systems in line with changing work practices.
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems.
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
• Identify Business Improvement and Optimisation opportunities.
• Ensure that benchmarking is conducted with other companies and organizations.
• Construct business cases for initiations proposed by the business.

Research:

• Consider best practice, local conditions, trends, as well as competitor activity.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity:

• Recruit, develop and retain people with outstanding skills, qualifications and potential.
• Develop the divisional KPAs and KPIs that will be cascaded down to each area.
• Evaluate and assess people performance.
• Train and develop staff to be able to use resources optimally and enhance performance.
• Enforce a customer centric approach.
• Build employee relations and collaborative teamwork.
• Manage Employment Equity and diversity.
• Coach and guide subordinates.
• Actively manage non-performance.
• Build professionalism, loyalty and commitment to the organisation.
• Communicate actively and effectively resolving any potential conflicts that may arise.
• Have the self-insight and flexibility to adapt to different situations.
• Manage boundaries that separate units in order to optimise workflow.
• Live the MTN Brand – change and influence employees behaviour.

Creativities (improvement / innovation inherent):

• Create opportunities for the effective utilization of resources for projects.
• Provide suggestions and recommendations for process improvement within projects.
• Adaptation of project management practice to a particular project or program.
• Manage companywide priority projects and departmental priorities.
• Market and business pressure to launch priority products.
• Interdependencies between business units and systems.
• Evolving project management practice.
• Evolving and new technologies.

Collaboration:

Refers to formal and informal relationships:

Responsibility towards: who are they and what do they receive from the incumbent.

Direct reports: Junior project managers and co-ordinators reporting.

Matrix reports: Project team members, project sponsors, project stakeholders, program / portfolio team members, engineers in terms of project, Network Programme office.

External and internal vendors:

Key customers: CTO and all Network Group First Reports, MTN Business units, MTN Network Group departments.

Relations: Business representatives, technical staff, consulting houses, stakeholders, project sponsors, project owners.

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.

Independent thought and Judgment: Execution of the Network Group projects and transition of Network Group projects into the Network Group.

Authorities:

• Supervises a number of service contractors and product vendors.
• Negotiate MTN resources appropriately within the ambit of the project Management objectives.

Qualifications Minimum Requirements

Education:

• Minimum of 3 year degree / diploma (Engineering, Technology or equivalent with strong emphasis on systems, controls and quality plus having completed either Prince 2 or PMP).

Experience:

• Minimum of 5 years' experience project management experience, in the Telecommunications or associated industry; with experience in supervising / managing others.
• Minimum of 2 years business or Network Operational experience preferred.
• Experience working in a medium to large organization.

Training:

• Formal project management training – either underway with proof thereof or completed.
• Conceptual Thinker - Executes tactical plans to achieve strategic requirements.
• Problem Solver - Has the mental agility to identify and solve relevant business challenges.
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement.

Heart – Emotionally Intelligent:

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow.
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential.
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation.

Hands – Results Focused:

• Results Achiever - Produces sustainable business results through ethical practices.
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others.

About Us

About MTN South Africa Launched in , MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers.

We are inspired by our belief that everyone deserves the benefits of a modern connected life.

The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code 'MTN'.

Our strategy is Ambition: Leading digital solutions for Africa's progress.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management.
• High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and its managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.