Manager: Base Airports

Responsibilities:

1. Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
2. Manage costs in respect of delay and missed connections;
3. Motivate for any additional contracts relating to purchasing;
4. Implement cost saving initiatives and manage external service provider relationships;
5. Attend to common interest matters;
6. Ensure adherence to company policies and procedures;
7. Ensure adherence to relevant legislation (Air/Ground Safety, Labour);
8. Achieve punctuality targets, On Time Performance;
9. Ensure emergency plans are in place for the relevant station;
10. Plan, organise and motivate for resources when required;
11. Coordinate delay handling, in some severe cases he/she will be requested to present themselves to the airport;
12. Coordinate regular audits to ensure service and safety standards are of the highest quality;
13. Ensure a smooth and positive passenger experience;
14. Promote customer service KPI as directed by Management and NPS;
15. Ensure that the external service provider/s align their customer service standards with that of FlySafair's standards;
16. Provide leadership to supervisors and staff;
17. Ensure staff maintains effective communication channels;
18. Ensure staff has the required training and skills;
19. Manage the performance of staff;
20. Manage unresolved staff queries/issues;
21. Maintain correct staff levels;
22. Initiate and manage the recruitment of staff in close co-operation with the company's HR Division;
23. Manage staff scheduling and activity;
24. Enforce housekeeping practices;
25. Ensure compliance with health and safety regulations;
26. Ensure compliance with the company code of conduct;
27. Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers;
28. Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers;
29. Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third-party service providers;
30. Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third-party service providers.

Minimum Requirements:

1. Grade 12 or equivalent;
2. Diploma/Degree in travel and tourism or aviation (Advantageous);
3. Minimum of 10 years aviation experience, of which, 5 years must be management experience;
4. Experience in the following areas:
1. Baggage handling;
2. Passenger Handling;
3. Operations and Cargo Handling;
4. Non-scheduled Operations;
5. Experience in Commercial Ground Handling agreements;
6. Experience working with IOSA and ISAGO audit requirements;
7. Non-office hours may apply from time to time due to operational requirements;
8. May be required to work weekends or extended hours due to delays etc.;
9. Computer literate;
10. Strong leadership skills;
11. Planning, organizational and time management skills;
12. Excellent interpersonal skills;
13. Strong oral and written communication skills;
14. Problem-solving and decision-making capability resolving conflict;
15. Strong relationship building;
16. Ability to multitask.

Personal Attributes:

1. Professional;
2. High integrity;
3. Empathy;
4. Patience;
5. Self-motivated;
6. Independent (able to work without supervision);
7. Goal oriented;
8. Positive attitude;
9. Able to cope with changing workload priorities and pressure;
10. Immaculate timekeeping.