Mako Product Specialist - Gauteng, South Africa

We are looking to hire a MAKO Product Specialist in Gauteng, South Africa to provide clinical product support to all end users of our pioneering MAKO Robotic Surgery Products. In this role you will be responsible for providing on-site guidance and assistance during surgical procedures, and for providing training, ongoing in-services, and customer education to the assigned account.

Responsibilities:

• Provide surgeons and operating room staff with training and Clinical / Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision.
• Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO / Robotic Arm Interactive Orthopedic System, assisting the surgeon in preoperative implant planning, implant sizing, and positioning.
• Provide complete reports and associated metrics to management, direct supervisor, and the company's regulatory department detailing case reviews, services performed, and recommendations for product, documentation, and methodology improvements.
• Maintain and control local MAKO consigned equipment, instrument, implant, and disposables inventories, process sales orders, and provide forecast input to the District Sales Manager.
• Train physicians and hospital personnel, including OR staff, radiology, and central sterile processing on the use of the RIO System, accessories, disposables, and implants.
• Provide prompt and accurate complaint reports per the requirements of MAKO’s quality system.
• Solve product problems for customers in an expeditious manner.
• Provide case coverage at unassigned accounts.
• Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
• Actively sell the clinical benefits of the products and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
• Collaborate with Sales Representatives and Marketing to increase public awareness.
• Obtain purchase orders for products consumed during surgical procedures and maintain and track consigned inventories of the company's products.
• Partner with other cross-functional teams in selling the clinical benefits of the company’s products, driving continuous account growth and case volume.
• As the Enabling Technologies portfolio is growing, case assistance for the new portfolio may also be required (e.g., Q guidance for spinal and cranial navigation).

Qualifications:

A degree or equivalent, ideally within Bio Medical Engineering, Biokinetics, Radiology, Physiotherapy, or a related technical field of study.