Maintenance Technician

Job title: Maintenance Technician

Job Location: Western Cape, Cape Town

Deadline: May 09, 2025

Job Description

Specific Responsibilities:

1. Undertake and manage various general maintenance tasks, including plumbing, electricity telecommunications, heat, carpentry, and decorating.
2. Conduct routine inspection of premises and equipment and handle basic repairs and maintenance requirements.
3. Inspect building structures, equipment, and assets performing reactive and preventive maintenance.
4. Perform tasks and deliver service with the highest level of discretion, aiming for minimal disruption and inconvenience for guests and visitors.
5. Actively seek to contribute to the comfort of guests and visitors.
6. Remain proactive and approach tasks and requests with a can-do attitude.
7. Handle basic repairs and maintenance; coordinate and oversee contractors and external providers ensuring they work in relation to service agreements and procedures.
8. Install, inspect, and troubleshoot equipment, appliances, and systems.
9. Maintain and replace heating, air conditioning, and distribution systems as and when required.
10. Liaise with and supervise contractors and external providers to carry out work activities.
11. Assist in record keeping and keep a daily log of repairs and maintenance of assets and equipment.
12. Respect Accor's Legionnaires' disease directive.
13. Apply the Hotel's security regulations (in case of fire etc).
14. Champion the Hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).
15. Actively contribute to the safety of people and property (ensuring safety exits remain clear of obstruction etc).
16. Take responsibility for identifying areas of improvement within the range of operation, including risk awareness.
17. Undertake appropriate training to develop increased expertise in the area of work concerned.
18. Report stock levels.

Health & Safety:

1. Notify your Manager of any reason you may not be capable of performing your tasks safely.
2. Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotel's agreed arrangements.
3. Comply with safe work practices by following Accor Health, Safety, and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
4. Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
5. Attend and actively participate in all WH&S training required of you by the Hotel.
6. Report any health or safety hazards, incidents, and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety of any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury/Incident Form.
7. Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
8. Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
9. Maintain standards of hygiene for food handling and presentation as prescribed by council/legislative regulations.
10. Be fully conversant with departmental fire and evacuation procedures.
11. Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your supervisor and record on the appropriate maintenance report form.
12. Contribute to cost control through energy conservation, correct storage of all materials, and use of equipment per operating standards and manufacturers specifications.

Systems & Procedures:

1. Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
2. Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards/Procedures Manual, and Accor Policy Manuals.
3. Complete all duties and ensure a concise handover.

Environmental and Social Responsibility:

1. Work closely with the hotel in participating where possible in community-based projects.
2. Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
3. Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use.
4. Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel from all areas to waste.
5. Actively participate in all social development drives with local communities and initiatives.
6. Actively participate in the food & beverage waste program of the Hotel.
7. Reduce the use of paper by not printing unnecessarily and recycle used paper.

General and Other Duties:

1. The above listed criteria identify the key areas of responsibility of the position and are not an all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment.
2. The position requires the employee to perform tasks in any area of the hotel as requested by Management from time to time.
3. Abide by Accor policy on EEO and Harassment in the workplace.
4. Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization.
5. The position requires the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and are in line with the desired image of the Hotel.
6. Ensure security and protection of Guests' belongings as best possible, report any items left behind by guests.
7. Be always committed to the safety of Guests and report any suspicious activity in the hotel to the Manager.
8. Practice Safety always including constant awareness of safety hazards.
9. Report to work on time and according to the posted schedule.
10. Agree to continuously improve and develop himself/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity.
11. Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues, and a commitment to all environmental social and developmental training initiatives.

Hygiene / Personal Safety / Environment:

1. Ensure the application of hygiene, safety, and environment regulations.
2. Apply and ensure application of the hotel's security regulations (in case of fire etc.).
3. Respect and ensure respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).
4. Be responsible for the security of people and property in the area under his/her remit.

Qualifications:

1. Previous experience in Building Maintenance, Building Operators Certificate, or a 5th Class Power Engineer preferable.
2. Experience in property maintenance with working knowledge of mechanical and technical functions.
3. Proficiency in Microsoft Windows applications (Word, Excel).
4. Basic mechanical ability, including knowledge of plumbing, carpentry, and general maintenance.
5. Ability to work cohesively with colleagues as part of a team with minimal supervision.
6. Understanding of mechanical and technical functions required.
7. Prior experience using various hand and power tools.
8. Minor plumbing (able to replace sink/shower cartridge, able to snake sink/shower and toilet drains, able to replace toilet fill valve, flush lever, flapper, etc.).
9. Minor Carpentry (able to replace door locks, door/window hinges, latches, window cranks and slides, drawer slides, door closure, etc.).
10. Engineering/Technical jobs.