Maintenance Technician

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,
Join us and become a Heartist .

Specific Responsibilities:

• Undertake and manage various general maintenance tasks, including plumbing, electricity telecommunications, heat, carpentry and decorating.
• Conduct routine inspection of premises and equipment and handle basic repairs and maintenance requirements.
• Inspect building structures, equipment and assets performing reactive and preventive maintenance.
• Perform task and deliver service with the highest level of discretion, aiming for minimal disruption and inconvenience for guests and visitors.
• Actively seek to contribute to the comfort of guests and visitors.
• Remain proactive and approach tasks and requests with a can-do attitude.
• Handle basic repairs and maintenance; coordinate and oversee contractors and external providers ensuring they work in relation to service agreements and procedures.
• Install, inspect and troubleshoot equipment, appliances and systems.
• Maintain and replace heating, air conditioning and distribution systems as and when required.
• Liaise with and supervise contractors and external providers to carry out work activities.
• Assist in record keeping and keep daily log of repairs and maintenance of assets and equipment.
• Respect Accor's Legionnaires' disease directive.
• Apply the Hotel's security regulations (in case of fire etc).
• Champion the Hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).
• Actively contribute to the safety of people and property (ensuring safety exits remain clear of obstruction etc).
• Take responsibility for identifying areas of improvement within range of operation, including risk awareness.
• Undertake appropriate training to develop increased expertise in the area of work concerned.
• Report stock levels.

Health & Safety

• Notify your Manager of any reason you may not be capable of performing your tasks safely.
• Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotel's agreed arrangements.
• Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.
• Attend and actively participate in all WH&S training required of you by the Hotel.
• Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.
• Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.
• Work cohesively in conjunction with the hotel’s rehabilitation program, as required.
• Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.
• Be fully conversant with departmental fire and evacuation procedures.
• Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your supervisor and record on appropriate maintenance report form.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturers specifications.

Systems & Procedures:

• Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
• Complete all duties and ensure a concise hand over.

Environmental and Social Responsibility:

• Work closely with the hotel in participating where possible in community-based projects.
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
• Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use.
• Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel from all areas to waste.
• Actively participate in all social development drives with local communities and initiatives.
• Actively participate in the food & beverage waste program of the Hotel.
• Reduce the use of paper by not printing unnecessarily and recycle used paper.

General and other Duties:

• The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment.
• The position requires the employee to perform tasks in any area of the hotel as requested by Management from time to time.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization.
• The position requires the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel’s requirements and in line with the desired image of the Hotel.
• Ensure security and protection of Guests' belongings as best possible, report any items left behind by guest.
• Be always committed to the safety of Guests and report any suspicious activity in the hotel to the Manager.
• Practice Safety always including constant awareness of safety hazards.
• Reports to work on time and according to posted schedule.
• Agree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity.
• Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives.

Hygiene / Personal safety / Environment:

• Ensures the application of hygiene, safety, and environment regulations.
• Applies and ensures application of the hotel's security regulations (in case of fire etc.).
• Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).
• Is responsible for the security of people and property in the area under his/her remit.

Qualifications

• Previous experience in Building Maintenance, Building Operators Certificate or a 5th Class Power Engineer preferable.
• Experience in property maintenance with working knowledge of mechanical and technical functions.
• Proficiency in Microsoft Windows applications (Word, Excel).
• Basic mechanical ability, including knowledge of plumbing, carpentry, and general maintenance.
• Ability to work cohesively with colleagues as part of a team with minimal supervision.
• Understanding of mechanical and technical functions required.
• Prior experience using various hand and power tools.
• Minor plumbing (able to replace sink/shower cartridge, able to snake sink/shower and toilet drains, able to replace toilet fill valve, flush lever, flapper), etc.
• Minor Carpentry (able to replace door locks, door/window hinges, latches, window cranks and slides, drawer slides, door closure, etc.)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application indicates that you are able to meet these requirements as needed.

Role benefits and perks:

• Gain hands-on experience in a globally recognized hospitality company.
• Learn and grow with guidance from industry-leading revenue management professionals.
• Gain exposure in key African markets and diverse hotel brands.
• Develop skills in sector-leading Idea's Revenue Management System.