Maintenance Officer

Management Level

Administrative

Job Description & Summary

At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.

In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

In our changing world, you are expected to deliver high-quality work that enables your teams and/or clients. You create a positive working environment, and build relationships quickly and easily. You are curious, anticipate and address the needs of others, and look to fully understand each task before assisting in the most appropriate way. You are organised, and work collaboratively and efficiently, staying energised even when faced with challenges or ambiguity.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset, take ownership of your development, and share and adopt best practices to continuously upskill yourself and others.
• Conduct yourself in a professional manner and take responsibility for your work and commitments.
• Actively listen, check your understanding, interpret and respond appropriately.
• Tailor your communication style and method based on your audience.
• Organise and prioritise information and tasks to achieve efficient and effective outcomes.
• Suggest new ideas or solutions when problems and/or opportunities arise.
• Adapt to meet the changing needs, processes and assignments of your teams and/or clients.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

WORK EXPERIENCE REQUIRED

Good communication skills, ability to deal with people effectively, maintenance experience.

MAIN PURPOSE OF THE JOB

Assist clients with ALL maintenance requests on a daily basis. Ensure that the garden areas are kept clean and are well maintained at all times.

PERFORMANCE GOALS

• Attending to all maintenance requests effectively until completion.
• Adhering to turnaround times.
• Self-development.
• Team Work.
• Punctuality and Attendance.

INPUT

• Fitting of plugs and other electrical appliances.
• Servicing of urns N/A.
• Checking of Franke Zippy’s.
• Attending to requests to move boxes and furniture/equipment.
• Hanging of frames and notice boards where permitted.
• Collect and shred confidential documents N/A.
• Replace lost keys and supplying new keys-issue order and follow up.
• Assist with the relocation of departments.
• Assist with setting up of training rooms, boardrooms and functions i.e. tables and chairs as requested.
• Assist with setup for large functions.
• Check that braai stands and braai areas are in good condition and are clean N/A.
• Check that the gates are in working condition and if required escalate to manager/supervisor.
• Storage areas to be checked and kept clean at all times.
• Ensure that all doors and locks are in working condition.
• Ensure that all ceiling tiles are closed.
• Ensure that the basement is clean, monitor parking sensors and boom gates by checking if in working condition.
• Ensure that all blinds and lights are in working condition.
• Attend to water deliveries on request.
• Availability to work on weekends as and when required.
• Accompany contractors and assist with the relevant access to the building/floors as and when required.
• Assist with maintenance requests from health and safety department.
• Monitor floor temperatures and escalate to Manager if not correct temperature.
• Monitor Business Management System and escalate to Management if any alarms or faults are detected.
• Upskilling of self and discussing with Supervisor/Manager if training is required to be able to assist with tasks effectively.
• Working and communicating as a Team. Assisting team members where necessary and in the event of leave/ sick leave.
• Ensuring that punctuality and absenteeism is well managed.

OUTCOME / EVIDENCE OF COMPETENCE

• Time Management- Ensure that all tasks allocated are attended to timeously.
• Quality- Good Workmanship- attention to detail.
• Escalating any problem to a Supervisor or Manager if a task cannot be completed where assistance and guidance is required.
• Requests to be closed once job has been completed and client is satisfied.
• Customer satisfaction-Ensuring the request is completed 'Right the first time'.
• Deadlines to be met.
• Complaints/compliments received.
• Punctuality and attendance.
• Once a call is logged & escalated, it remains every individual’s responsibility to follow up and close off the call.
• All calls logged on SNOW must be attended to and resolved.
• Calls that require the attention of a service provider must be logged on SNOW and escalated to Maintenance Manager / Supervisor and followed through until resolved.
• All calls logged to assist with the opening of drawers and offices must be logged on SNOW and approval must be obtained.

KNOWLEDGE, SKILLS, ATTRIBUTES & POLICY

KNOWLEDGE

Good knowledge of PwC offices and maintenance processes.

SKILLS

Good interpersonal skills.

Good communication skills and written e-mail skills.

Good time management skills.

ATTRIBUTES

Team player.

Able to understand requests and follow instructions.

Encourage co-operation between team members.

Strong ethics.

Committed and deadline driven.

Policy

PwC HC Policies.

PwC Information Security policy.

PwC Code of Conduct.

PwC Ethics Policy.

Compliance:

Time sheets to be submitted accurately and timeously.

E-learning to be completed before deadline.

Snapshots to be completed and submitted before deadline.

360 feedback to be submitted before deadline.

Performance goals to be provided for discussion.

Snow service requests to be actioned and finalised within SLA.

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

April 17, 2025