Luxury Travel Consultant | UK Market Specialist

Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid working so gives you that work life balance that everyone wants!

Ten is looking for a passionate, motivated and resourceful individual to join our UK Service Travel team. As a Luxury Travel Consultant you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, complex flight-inclusive itineraries covering several destinations within Europe and world-wide. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.

Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Who We Are

Ten is the global leader in the highest quality lifestyle and travel concierge services. We are passionate about providing exceptional service and using our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. With 22 strong global office network with over 1000 employees, we use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services.

Key Responsibilities:

• Design requests by telephone and email in professional English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer.
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing.
• Active cross-selling of lifestyle services for travel enquiries.
• Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence.

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today. This could be an excellent career progression and an opportunity to work for a growing award-winning company.

• Have the required authorization to live and work in South Africa.
• Strong and proven track record in Europe leisure sales as well as worldwide itineraries.
• Experience in Travel retail or Tour operator environment essential.
• Experience and sound knowledge of GDS (preferably Amadeus).
• Professional fluency (written and spoken) in English.
• Impeccable listening skills, willingness to learn, and ability to work well in a team environment.
• Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure.
• Energetic and motivated team player who enjoys the challenges.
• You have strong communication skills and love to provide excellent service and quality daily.
• Flexibility: Ability to work shifts and weekends. (This position is a 40-hour work week with day/evening shifts. Shifts are either Tuesday - Saturday / Sunday - Thursday; between the hours of 8:00 - 21:00 GMT / with at least two late shifts per week). Local South African shifts time would vary based on timezone of UK market serviced.
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement.

Please note this position is not for a lateral entrant/career changer.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• Acompetitive salary depending on experience, plus performance-based bonus, and additional Late Shift and Weekend Shift allowances.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays- possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, andinclusive Team, with diversity at its core.
• Genuinecareer opportunities within a dynamic and international company.
• Complimentary off-street parking for those office days.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short videoThis is what we do

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 08. January 2025. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!