Luxury Travel Consultant - German speaking

Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid working so gives you that work-life everyone wants!

Ten is looking for a passionate, motivated, and resourceful individual to join our German Travel team. As an International Travel Consultant, you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, and complex flight-inclusive itineraries covering several destinations within Europe and worldwide. We are hiring best-in-class talent who are passionate, entrepreneurial and want to work in a globally diverse organization with a strong team culture.

Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Key Responsibilities:

• Design requests by telephone and email in German and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer.
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing.
• Active cross-selling of lifestyle services for travel enquiries.

Minimum Requirements:

• Have the required authorization to live and work in South Africa.
• Strong and proven track record in Europe leisure sales as well as worldwide itineraries.
• Experience in Travel retail or Tour operator environment essential.
• Experience and sound knowledge of GDS (preferably Amadeus).
• Professional fluency (both written and spoken) in German and English (level C1 or higher according to The Common European Framework).
• Additional French and/or Italian proficiency is a big plus.
• Impeccable listening skills, willingness to learn, and ability to work well in a team environment.
• Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure.
• Energetic and motivated team player who enjoys the challenges.
• You have strong communication skills and love to provide excellent service and quality daily.
• Flexibility: Ability to work shifts and weekends. (This position is a 40-hour work week with day/evening shifts. The shifts are from Sunday - Thursday; between 7:00 - 22:00 SAST with at least one late shift per week).

Please note this position is not for a lateral entrant/career changer.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• Relocation Package for the right candidate (T&Cs).
• A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays. Possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service, and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video This is what we Do!

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 4. December 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!