Lost Property Administrator (JHB)

Job Responsibilities

• Collect passengers lost property from FlySafair stations;
• Sort lost property according to time periods of loss;
• Return identified lost property to airports for passenger collection;
• Assist with the delivery of lost property to couriers when required;
• Identify and track owners of lost identification documents and passports;
• Document and categorize lost items, maintaining detailed records and logs;
• Follow procedures for handling valuable or sensitive lost items;
• Keep the lost and found area organized and accessible;
• Coordinate with relevant departments or authorities (e.g., security, airlines, law enforcement);
• Provide monthly reports on the lost property process;
• Co-ordinate charity drives in collaboration with the Customer Care Centre Manager;
• Assist the Call Centre Team and baggage handlers with lost property queries;
• Provide assistance and information to passengers regarding lost property policies and procedures;
• Train staff in other stations regarding lost property procedures as and when required.

Minimum Requirements

• Grade 12 or equivalent (Essential);
• 1-3 years' experience in Warehousing, Contact Centre or related environment (Essential);
• Driver's license (Essential);
• Proficient in Microsoft Office (Word, Outlook, Excel);
• Basic understanding of warehouse principles.

Personal Attributes

• Strong organizational skills;
• Excellent communication skills (written and verbal);
• Good office administration and interpersonal skills;
• Professional, proactive, and able to work unsupervised;
• Attention to detail;
• Able to handle sensitive and confidential information;
• Customer Centricity;
• Integrity and trustworthiness;
• Results-driven mind-set;
• Immaculate time keeping.

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing Date: 21 February 2025