Lost Property Administrator

Job Responsibilities

1. Collect passengers lost property from FlySafair stations;
2. Sort lost property according to time periods of loss;
3. Return identified lost property to airports for passenger collection;
4. Assist with the delivery of lost property to couriers when required;
5. Identify and track owners of lost identification documents and passports;
6. Document and categorize lost items, maintaining detailed records and logs;
7. Follow procedures for handling valuable or sensitive lost items;
8. Keep the lost and found area organized and accessible;
9. Coordinate with relevant departments or authorities (e.g., security, airlines, law enforcement);
10. Provide monthly reports on the lost property process;
11. Co-ordinate charity drives in collaboration with the Customer Care Centre Manager;
12. Assist the Call Centre Team and baggage handlers with lost property queries;
13. Provide assistance and information to passengers regarding lost property policies and procedures;
14. Train staff in other stations regarding lost property procedures as and when required.