Logistics Fleet Controller

About the job Logistics Fleet Controller

Qualifications and Experience:

• Grade 12
• A relevant tertiary qualification in Logistics Management or Supply Chain Management
• Relevant computer software (advanced Microsoft Word, Excel)
• 5 years experience at Supervisory level within the relevant field
• Working knowledge of vehicle tracking
• Excellent communication and interpersonal skills
• Excellent written, verbal, and presentation skills
• Highly organized and accustomed to working in a fast-paced environment
• Strong leadership skills and ability to motivate a team
• Ability to build effective relationships
• Competent in problem-solving (problem analysis), planning, and decision making
• Employee relations and conflict management skills

Responsibilities:

General Fleet Control

• Responsible for instructing, overseeing, and managing tasks assigned to drivers and assistants (loading, on-time deliveries, customer service, etc.)
• Assist with updating and implementing logistic policies and procedures as necessary
• Induct new staff members and ensure understanding of all policies and procedures
• Train new employees and assign them to competent on-the-job trainers within the team
• Assist in identifying training needs of new and existing employees
• Assist with testing driving candidates during interview processes
• Supervise, coordinate, and schedule drivers and assistants to ensure on-time deliveries
• Allocate trucks to bays according to load sizes; ensure timely and undamaged loading
• Maintain constant communication with the fleet, monitor delays, and assist in customer communication regarding issues
• Influence driver behavior and supervise site activities
• Monitor and manage the vehicle GPS tracking system; generate detailed KPI reports

Fleet Cost Control

• Monitor kilometers traveled daily according to the fuel issue system
• Measure manpower costs by analyzing overtime trends, subsistence allowance payments, employee strength, and calculation methods
• Ensure accident reports are accurate and concise
• Maintain an accident report-keeping system to record frequency, cost trends, discipline, and training needs
• Train drivers and assistants on incident/accident procedures

Briefing: Conduct Pre-Trip Preparation

• Check validity of COFs, licenses, and transport permits
• Prepare and check load documents prior to dispatch
• Ensure documentation is collected and checked upon return from delivery
• Conduct pre-trip inspections on time and according to standards

Debriefing: Conduct Post-Trip Preparation

• Debrief drivers on specific aspects upon return
• Collect and check documents after trip completion

Administration & Keeping Records

• Accurately record information in a computerized vehicle register within 24 hours of trip completion
• Report unresolved queries to Management within 24 hours
• Calculate and submit driver wages and subsistence allowance payments to the wages clerk in a timely manner

Implement and Manage Marketing Strategies

• Continuously check the quality of service provided to customers by monitoring critical performance areas and taking corrective action as needed
• Report instances of poor and/or excellent customer relationships to Management on an ongoing basis

Fleet Supervision and Control

• Measure driver and assistant performance
• Maintain constant communication with drivers en route
• Carry out ancillary duties requested by Management as instructed
• Report delivery delays and missed loads to the direct Manager

Proactive Communication with Dispatch Teams

• Participate actively in fleet management oversight and general administration
• Ensure accurate and timely resolutions to breakdowns
• Monitor and record fleet overtime, rest periods, etc.
• Serve as a point of contact between drivers/assistants and customers, assisting in resolving difficulties during deliveries
• Sign off on daily vehicle inspections; ensure accurate and timely recording of inspections and addressing notable issues
• Monitor vehicle maintenance records and oversee maintenance costs
• Ensure compliance with PPE requirements and dress codes
• Control vehicle keys and key drop box (maintain a register)
• Ensure rotation of vehicles between local and country trips
• Continuously monitor vehicles via C-Track monitoring