Lodge / Villa Manager

• Villa at a Game Reserve close to Grahamstown is seeking a dedicated and experienced Lodge / Villa Manager to join their management team.

Responsibilities:

1. Oversee food, beverage, housekeeping, and garden services to ensure a world-class experience at the exclusive-use villa.
2. Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high-end clientele.
3. Lead and manage a team to deliver outstanding service to guests and their families, catering to all age groups.
4. Handle all administration, budgeting, ordering, and stock control related to the villa’s operations.
5. Collaborate with the wider management team, assisting at other lodges when the villa is unoccupied.
6. Maintain and enforce meticulous standards aligned with Best Operating Practices.
7. Uphold core values in all aspects of daily operations.

Requirements:

1. Grade 12 & a Hospitality Diploma or similar.
2. At least 2 years luxury Villa or International 5 luxury experience required.
3. Excellent knowledge of Food and Beverage.
4. Experience in running all aspects of the different lodge departments.
5. Excellent people management skills with experience in HR.
6. Excellent computer skills: Windows Office / Excel, Res-request and SAGE.
7. Good housekeeping knowledge and experience.
8. Able to work long hours and manage your time accordingly.
9. A positive, energetic, and dynamic attitude.
10. Willingness to help wherever possible.
11. Ensuring a positive guest experience and great attention to detail throughout the guests' stay.
12. Commitment to fostering successful teamwork and establishing strong rapport within the team to ensure a productive and harmonious work environment.
13. Ability to communicate / host effectively in English.
14. Eager to contribute to the smooth operations of the lodge environment.
15. Must be able to work 6 weeks on and 2 weeks off.