Lifestyle Clinical Consultant

Company Description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description
The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services.

Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.

Responsibilities

1. Provide Counselling Services
   Provide counselling, coaching and guidance related to the unique challenges faced by the client
2. Schedule follow up counselling appointments with the client in order to provide continued counselling and support
3. Manage longer term telephonic counselling cases referred by the inbound EAP team
4. Provide Group Interventions
   Have the ability to refer the client to other support structures with the aim of holistic support
5. Administration Management
   Log case notes on all interactions with clients on the applicable systems
6. Accurate and proficient administration
7. Quality Management and Improvement
   Ensure all quality measures and feedback are adhered to
8. Telephonic quality measures are met and continuously improve interactions and processes

Qualifications

Required

1. Minimum of 5 years Employee Assistance Programmes experience
2. Minimum 5 years counselling experience

Preferred

1. Telephonic counselling experience

Education : Qualifications : Accreditations with Professional Body
Required
Qualified social worker, psychologist or registered counsellor
Registered with the relevant professional body

Technical Skills or Knowledge

1. Required
   Proficient in relevant computer applications
2. Required language proficiency
3. Knowledge of customer service principles and practices
4. Knowledge of call centre telephony and technology
5. Good data entry and typing skills
6. Knowledge of administration skills and processes

Preferred

1. Some experience in a call centre or customer service environment

Additional Information

1. Accountability
2. Action orientated
3. Collaborative
4. Communication
5. Business writing skills
6. Manage complexity
7. Problem solving skills
8. Decision thinking
9. Encourages engagement
10. Resilient and adaptive
11. Resourceful
12. Demonstrates self-awareness
13. Purpose driven
14. Significance and values orientated