LI&R Programmes Course Manager

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self-awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

About the role

PwC is one of the world’s leading Professional Services organisations who advise some of the most successful organisations, entrepreneurs and private businesses on a range of services including Audit, Risk, Tax, Consulting and Acquisitions. We are innovative and driven to deliver to our clients while meeting our purpose of building trust in society and solving important problems. We strive to be a great place to work for our employees and offer career-defining and development opportunities across all our teams.

A career in the People function will provide you with the opportunity to work in partnership with key stakeholders to develop, drive and execute the people strategy, to continuously enhance the employee experience and business performance. The Learning Implementation & Reporting (LI&R) team (within People Solutions) aims to provide our learners with the best possible learning experience, the team is responsible for ensuring that our learning programmes are delivered effectively, from strategy through to implementation and evaluation. Made up of Course Managers, Course Executives and Training Coordinators, the team lead on the overall project, risk, financial and commercial management of our programmes. Key responsibilities include managing all logistical elements of our programmes, including but not limited to: planning, scheduling and managing our programmes; sourcing suppliers and venues; building curriculums onto our learner management system; managing supplier relationships; and evaluating and reporting on our programmes.

The Course Manager sits within our LI&R Programmes team and works with the team leaders to ensure that learning interventions are delivered effectively from the design phase, through to implementation and evaluation. They are also responsible for ensuring ongoing service delivery is maintained, and work with key stakeholders and L&D colleagues to achieve this.

Key responsibilities

• Project manage all stages of the learning design life cycle for individual L&D programmes. This will involve ensuring all programmes are effectively running, or seeking new solutions to improve the programmes.
• Accountable for project initiation, budget control, project management, risk management and reporting.
• Work closely with other L&D teams to ensure all planned activity is implemented and achieved.
• Implement tutor briefings ahead of the L&D programmes.
• Agree scope of work and final sign off with third party suppliers; overseeing relationships with third party suppliers ensuring service and quality is sustained, to agreed Service Level Agreements.
• Be the escalation point for programme queries and risks, and work with the team lead as needed.
• Support the Course Executive to draft implementation project plans and ensure all logistical requirements to run the programme are clearly defined, enabling the implementation team to work effectively.
• Coach and supervise more junior members of the LI&R programmes team.

Requirements

• Excellent project management, risk management, budgetary (including ownership of multiple budgets and associated activities e.g. setting and monitoring) and organisational skills.
• Ability to build and develop strong relationships at all levels, and work collaboratively to create value for the firm.
• Some experience with coaching/supervision of more junior team members and the ability to create an environment of trust.
• Goal orientated – maintaining focus on agreed objectives and deliverables.
• Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions.
• Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider team.
• Communicate confidently and effectively, at all levels, both in written and verbal form – interpersonal skills and networking are key.
• Strong analytical skills to effectively identify issues and be able to apply sound conclusions resulting in the right solution, at the right time and at the right cost.
• Highly energised and motivated to effect change and influence the firm’s approach to people development.
• Innovative and creative in approaching new challenges.
• Positive, can-do attitude, particularly when dealing with ambiguity.
• Strong interest in learning design and delivery, and application of 70:20:10.
• Effectively use online collaboration tools.

Critical skills:

• Project management
• Risk management
• Budget management
• Commercial awareness
• Communication
• Teamwork
• Relationship management
• Coaching
• Agility/adaptability
• Continuous Improvement Focused
• Critical thinking

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

February 1, 2025