Proposed Job Title:
Level 2 Call Centre Sales Supervisor - Outbound Reconnections
Grade:
Reporting to:
CCC Outbound Sales and Client Retentions Manager
Job Summary Information
Function:
Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers for Reconnections and Relocations.
Sub-Function:
Support business partners in improving their reconnection rate.
Job Purpose:
Drive Reconnection and Relocation appointments to improve the business reconnection rate. Maintain a healthy customer base in line with Reconnection and Relocation targets. Ensure the moving process, SOPs, and practices are followed and adhered to. Ensure all existing clients receive exceptional service at all times. Drive the team to achieve these results.
Job Level Summary Information
Impact:
Playing a vital role in assisting to improve Business Recon Rate and Attrition.
Min Requirement:
Other required Attributes:
People and Productivity Management:
People/Function Management:
Reporting to – CCC Sales Manager
Essential Job Responsibilities
Major Responsibilities