Learning & Development Administrator

Learning & Development Administrator

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Learning and Development Administrator working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Be Doing

1. Provide SDF administration and coordination support, aligning with processes such as learnerships, skills programmes, bursaries, and BBBEE initiatives.

During a Typical Day, You’ll

1. Monthly data inputs from all training TTEC conducted in SA (both new hire and upskilling) – ensure we are aware of any changes coming, and that all systems, forms, etc. have the required data fields.
2. Collating, capturing, and reporting of training records.
3. Reporting on progress of all bursary/learnership candidates.
4. Maintaining and tracking invoices and payments.
5. Collate input data for monthly SKILLS BBBEE status reporting.

Data Capturing

1. Monthly data inputs from all training TTEC conducted in SA (both new hire and upskilling) – ensure we are aware of any changes coming, and that all systems, forms, etc. have the required data fields.
2. Collating, capturing, and reporting of training records.
3. Reporting on progress of all bursary/learnership candidates.
4. Maintaining and tracking invoices and payments.
5. Collate input data for monthly SKILLS BBBEE status reporting.

BEE & SKILLS

1. Work with HC/PC to get the disability stats from the system and ensure that the disability status question is being handled appropriately (sensitively).
2. All administration for BEE Skills Scorecard (training records, learner records, etc.).
3. Learnership, Skills Programmes, Bursaries, and all other L&D related project Administration.
4. Work with HC to ensure all supporting documentation for disability is complete.
5. Pull monthly stats for the EE forum.
6. Member of Training Committee.
7. Arrange meetings and minute taking.
8. Gather data and prepare information required for internal and external audits.

SETA

1. Ensure all SETA requirements (data wise) are captured accurately with an agreed percentage of the data sets quality checked on a monthly basis.
2. Ensure that Master Tracker is updated on a monthly basis.
3. Uploading data to MICT SETA and other SETA’s depending on projects.
4. Ensure all learners are loaded and registered timeously on relevant SETA LMIS system.
5. Collating, capturing, and upload/submission of annual WSP/ATR.
6. Monitoring of DG rebates.
7. Administration of all learner documentation for learnerships and bursaries.
8. Administration of IT180 forms and submission to Internal Finance/tax team.
9. Project administration of external projects and partners related to Learning and Development and BEE.

Operations / Training

1. Support Senior Learning and Development manager and work with Ops and Employee Engagement team to look at identified training needs.
2. Training Needs analysis: feedback, correlated and integrated back into training and ops – to correct future classes and to ensure ops can manage perceived gaps that were identified.

Project Management

1. All project related functions to be performed when required.

What You Bring To The Role

1. Prior experience in a similar role.
2. Knowledge and understanding of the SETA Landscape and BEE regulations (SD, SAQA, SETA’s, Learnerships and basic knowledge of the QCTO).
3. Ability to work under pressure and meet deadlines.

Advantageous:

1. National Diploma in Training and Development, Human Resource Management Development or equivalent.

What You Can Expect

1. Knowledgeable, encouraging, supporting and present leadership.
2. Diverse and community minded organization.
3. Career-growth and lots of learning opportunities for aspiring minds.
4. Competitive compensation, performance bonus opportunities, and benefits.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.