Learning and Development Administrator - Centurion

Hotel Group based in Centurion is currently looking for a Learning and Development Administrator. The ideal candidate will have an excellent understanding of both hotel service standards and office-based administration.

This role is suitable for an individual who has a passion for learning and development and is skilled in coordinating. They will play a key role in fostering a culture where growing employees through continuous learning and career development is encouraged.

Responsibilities

1. Mapping out and communicating training plans and schedules to delegates, General Managers, and Head of Departments.
2. Market available training to employees and provide necessary information about sessions.
3. Assist in conducting organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.
4. Collaborate with subject matter experts to develop training content and materials.
5. Design, prepare and order educational aids and materials.
6. Maintain positive working relationships with General Managers, Head of Departments, and team members throughout the group.
7. Work closely with the Group Learning and Development Manager and other Facilitators to drive targeted training programs within the hotel and Support Office teams.
8. Assist with arranging all logistics (venue bookings, accommodation and transport arrangements, food and beverage) to effectively deliver training interventions.
9. Drive and maintain company culture, vision, mission, and values within all team members.
10. Foster a culture that promotes a passion for the hospitality industry and personal growth in general.
11. Assist in preparing and providing feedback & skills level reporting to the respective line managers.
12. Provide administrative learning and development support to the company.
13. Maintain updated Learner Management System/database for Skills Development, curriculum database, and training records.
14. Compile and produce a variety of different reports on a weekly, monthly, quarterly, and yearly basis.
15. Update and maintain the e-learning platform(s).
16. Re-design and develop training programme content suitable for virtual and e-learning platforms.
17. Assist with submitting Work Skills Plans (WSP) and Annual Training Reports (ATR).
18. Assist in capturing, adjusting, maintaining, and development of company policies and procedures.
19. Maintain training records and documentation e.g. attendance registers, statement of results, certificates, proof of enrolment/registration, invoices, and proof of payments (POP).
20. Manage and maintain in-house training facilities and equipment.
21. Occasional travelling for extended periods of time.
22. Stay updated on industry trends and best practices in training and development.
23. Assist in the development of training budgets and monitor expenses.
24. Facilitate/Onboard learners onto e-learning platforms.

Requirements

1. Grade 12 certificate.
2. Relevant tertiary education (HR, Business Administration, or Hospitality).
3. Minimum of 3 years’ experience within the hospitality industry.
4. Minimum of 3 years hands-on experience coordinating multiple training events in a corporate setting.
5. Experience in capturing, maintaining, and processing data for Work Skills Plans and Annual Training Report submissions.
6. Prior administrative experience in the hospitality industry is a plus.
7. Adequate knowledge of training/learner management systems (Internally/Externally).
8. Understanding of South African Skills Development Legislation beneficial.
9. Proven English literacy and fluency.
10. Excellent administration skills.
11. Strong project management skills and the ability to manage multiple learning and development administration-based projects.
12. Typing skills.
13. Ability to communicate in a friendly, positive manner.
14. Computer literate – Specifically MS Office (Word, Excel, PowerPoint, MS Teams, and MS Outlook).
15. Ability to manage, update, maintain, and input large volumes of data.
16. Consistent approach to quality of output of data, internal and external communique.
17. Planning and organizational skills.
18. Ability to work collaboratively with various stakeholders.