Lead Management Specialist

REACH YOUR POTENTIAL | COLLABORATE WITH AMAZING PEOPLE | MAKE CHANGE HAPPEN

We're looking for a Lead Management Specialist to support our sales growth through effective lead qualification and management. Day to day, you'll be working alongside other changemakers from Marketing and Sales to nurture potential customers and optimize our lead flow process. Do you have the skills, passion, and commitment to transform our clients for the better? Are you ready to be a changemaker? If so, join us.

North Highland is the world’s leading change and transformation consultancy. Simply put, we make change happen like no one else and we’re on the hunt for a Lead Management Specialist in our South Africa office.

You’ll be working alongside other changemakers in our firm to elevate brand awareness and engagement through our owned social channels, integrated campaign support, and employee advocacy programs.

YOU WILL:

• Evaluate potential customers to determine their likelihood of making a purchase.
• Research, engage and qualify inbound leads.
• Update lead records in Salesforce.
• Assist in implementing lead routing to sellers.
• Monitor and engage with chatbot interactions.
• Track and manage potential customers, from initial contact through the sales pipeline.
• Assist in implementing basic lead management practices for events and webinars.
• Monitor and communicate core leadership job shifts for key accounts on a regular cadence.
• Regularly monitor and report lead volume, status and conversion to key stakeholders.
• Support lead nurturing outreach programs as directed.
• Continuously refine lead management activities to enhance the lead journey, leveraging data on lead behavior and conversion trends.
• Collaborate with team members to identify and implement improvements in lead qualification and nurturing processes.
• Contribute insights to help tailor communication and engagement strategies based on observed lead engagement patterns.
• Other duties as assigned.

IDEALLY, WE’D LIKE:

While we hope you’ll do a lot of learning and growing with us, there are a few things we would love to see from you. We are looking for you to bring your marketing knowhow, analytics acumen, and project management experience.

Experience:

2+ years’ experience in marketing, sales, or customer service. Application of Microsoft Office skills is a must too and professional services a plus. Familiarity with Salesforce, HubSpot or other CRMs and marketing automation platforms is ideal. Willingness to learn and adapt to new technologies and processes.

Exceptional people and communications skills:

Strong interpersonal and relationship-building skills are essential. You also need to possess the confidence to liaise with multiple groups including inside sales and marketing to optimize the lead journey. Finally, you need to be able to cultivate and nurture relationships with sellers.

Creative writing and storytelling:

Demonstrating excellent writing, editing and proofreading skills for various channels leveraged in outreach.

Accountability and project management:

Our specialist will need to take ownership for the quality completion of deliverables. Always keeping projects on track, managing time wisely, making strategic decisions, and keeping an eye on the details.

A bachelor’s degree:

Preferably in Business, Marketing, Communications, or related field. This must be from an accredited college or university.

EXPECTATIONS:

• Productivity – completes all work within the expected timeframe.
• Accuracy of Work – completes all work in an accurate manner with few, if any, mistakes (especially with data).
• Business Acumen – demonstrates capacity to operate role in line with the business needs, requirements, and changes.
• Relationship Management – forms and maximizes relationships with business partners through effective and timely communication, responsiveness, knowledge share, and a solution-oriented approach.
• Communication – provides clear messaging through emails, NH Weekly updates, power point presentations, etc. to inform and influence the business.
• Cultural Awareness – demonstrates and utilizes an awareness of our culture and how data impacts, informs, and influences our culture.

TRANSFORMING CLIENTS. TRANSFORMING CAREERS.

Success—for both our clients and our colleagues—is all about putting people first and doing great things together. We believe that when we work as one team, we can take action today to build lasting capability for tomorrow. We strive to have the most enviable culture on the planet, inspiring people to reach their full potential. Here’s how we make it happen:

Intentional, flexible growth. We never want you to settle. Leading your own growth and transformation is your prerogative—one which we’ll help you nurture and develop every step of the way. We’ll inspire you to learn, teach, and ultimately carve your own path. That means you grow, we grow, and so do our clients.
People-first, and then some. It goes without saying that people come first, but what comes next? Our people are always at the heart; your wellbeing and success is built on a collective understanding that every one of us can be a coach, a friend, and a fantastic listener—regardless of job title. We think of it as a celebration of individuality, difference, and diversity.
Make your own change happen. With us, your curiosity and creativity know no bounds. The reins are off. All we ask is that you have the courage to transform yourself and those around you—colleagues and clients alike. If you’ve got the drive to become a changemaker, we’ll do the rest.

READY TO MAKE CHANGE HAPPEN?

North Highland makes change happen, helping businesses transform by placing people at the heart of every decision. It’s how lasting progress is made. With our blend of workforce, customer, and operational expertise, we’re recognized as the world’s leading transformation consultancy. We broke new ground today, so tomorrow is easier to navigate.

Founded in 1992, North Highland is regularly named one of the best places to work. We are a proud member of Cordence Worldwide, a global network of truly connected consultancy firms with the ability to think and deliver together.

This means North Highland has more than 3,500 experts in 50+ offices around the globe on hand to partner with you.
For more information, visit northhighland.com and connect with us on LinkedIn, Twitter, Facebook, and Instagram.

Please note that applicants must be authorized to work in South Africa without the need for visa sponsorship by North Highland. Work visa sponsorship will not be provided, either now or in the future, for this position.

North Highland is an Equal Employment Opportunity (EEO)/Affirmative Action employer. All qualified applicants will receive fair and impartial consideration without regard to race, color, sex, gender identity, religion, national origin, age, sexual orientation, disability, veteran status, or any other characteristic protected by law.