Kiosk Sales Consultant

Job Title: Sales Consultant

Department: Retail

Manager: Regional Manager/Kiosk Supervisor

Main Purpose of the Role:

The Sales Consultant focuses on offering superior customer service to all customers, emphasizing selling and up-selling products and ensuring a seamless 'Customer Journey'. A key focus of this role is to reach sales targets and resolve customer queries through product knowledge, research, and troubleshooting. The Sales Consultant is responsible for the safe keeping of all company property and assets, facilitating stock control, processing sales, handling cash, and following all Standard Operating Procedures (SOPs) and policies.

Responsibilities:

1. Providing exceptional customer service to all customers, emphasizing selling and up-selling products.
2. Meeting and exceeding sales targets.
3. Ensuring the safe keeping of all company property at the kiosks/workstation, including computers, laptops, phones, stock, money, equipment, and related resources.
4. Adhering to all point of sale (POS) procedures in line with the company's standard operating procedures.
5. Facilitating stock control processes, including replenishing stock, conducting stock takes, ensuring safe keeping of stock, preventing stock damage/loss/theft, managing interbranch transfers (IBT), and receiving stock deliveries.
6. Handling cash and card sales, processing sales, banking, conducting cash-ups, and managing the float.
7. Demonstrating knowledge of the brand, products, services, policies, procedures, and company ethos.
8. Maintaining the general housekeeping of the kiosk, ensuring it represents the company's professionalism, product quality, and customer care.

Skills and Competencies:

1. Customer service orientation
2. Sales-driven and ability to up-sell
3. Goal and target-driven
4. Strong problem-solving and troubleshooting skills
5. Understanding of sales principles and processes
6. Fluent verbal and written English communication skills
7. Professional and confident communicator
8. Effective listening skills
9. Excellent interpersonal skills
10. High energy levels
11. Good follow-up skills
12. Patience, tact, diplomacy, and approachability
13. Ability to work under pressure and meet deadlines
14. Accuracy and attention to detail
15. Excellent organizational and time management skills
16. Ability to multitask and prioritize
17. Strong administrative skills
18. Ability to merchandise products
19. Respect for confidentiality
20. Ability to work both independently and as part of a team
21. Computer literacy
22. Promotion of the brand and company ethos

Education and Experience Requirements:

1. Matric or NQF equivalent
2. Previous retail sales experience advantageous
3. Knowledge of customer service principles and processes
4. Basic business administration knowledge

Additional Requirements:

1. Flexibility to work shifts, including nights, weekends, and public holidays
2. Ability to travel and work at different kiosks/stores if required