Key Accounts Manager Ref: 3713

An FMCG manufacturer based in the Western Cape is seeking a dynamic and skilled Key Accounts Manager to strengthen relationships with their most important clients!

Based in Cape Town, this role is pivotal in sustaining and growing the company’s business, ensuring long-term success through strategic account management and exceptional customer service. The successful candidate will focus on developing trust-based relationships with a portfolio of key retailers, ensuring customer loyalty and satisfaction. Your ability to understand client needs, propose innovative solutions, and deliver outstanding service will be key to your success! Acting as the vital communication link between customers and internal teams, you will resolve challenges, foster trust, and drive new sales opportunities that lead to lasting partnerships.

Responsibilities:

1. Building and maintaining strong relationships with key customers.
2. Acquiring an in-depth understanding of client needs and delivering tailored solutions.
3. Expanding relationships with existing customers to achieve mutual goals.
4. Ensuring the timely delivery of products and services.
5. Managing customer complaints and resolving issues effectively to maintain trust.
6. Preparing detailed progress and forecast reports using key account metrics to provide valuable insights for internal and external stakeholders.

The ideal candidate will hold a degree in Business Administration, Sales, or a related field, with a minimum of 5 years of FMCG sales experience, including at least two years in a Key Accounts Manager role. A proven track record in sales and solution-driven client management is essential, along with exceptional communication, organisational, and negotiation skills.

This position offers a perfect career development opportunity for an individual eager to grow into a senior role with guidance and in-service training! If you are ready to take the next step in your career and join a team committed to excellence, apply to NDC Personnel & Contractors today!