Key Accounts Manager (KZN)

Job Description

To manage the Key Accounts process that improves, grows, and retains clients within various dealer channels across the company's Corporation in respect of the sale and after-sales of the company's core products: Service Plans, Maintenance Plans, Extended Warranties, and Renewtech.

Location: KwaZulu Natal

Salary: +/- R15 000 per month + commission + benefits (in the first month of employment the employee will receive a guaranteed commission retainer).

BENEFITS:

• In-house Medical Aid (50/50 contribution)
• Retirement Fund (50/50 contribution)
• Company vehicle, petrol card, laptop, 3G card
• Cell-phone allowance (80% of cell-phone spend or max claim of R2 000.00 per month)

Education / Minimum Requirements / Experience:

• Grade 12 / Matric
• MS Office / Excel

Preferred Qualifications:

• 3-year Degree or Diploma in Sales and Marketing
• 3-year Degree in Business Administration
• RE Qualification
• FAIS Accreditation

Experience:

• Minimum of 3 to 5 years’ sales (KAM) experience
• Fully bilingual in English and ideally Afrikaans
• Intermediate level MS Office
• Motor industry experience at dealer level essential with an understanding of dealer operations
• Firm understanding of the regulatory environment: FAIS, CPA, POPIA
• High levels of performance achievement and a natural drive for results
• Effective negotiation & communication skills
• Sound analytical & decision-making skills
• Multi-tasking ability
• Intercultural adaptability and sensibility (cultural sensitivity)
• Coaching skills, and strong presentation skills
• Proactive approach to problem-solving and high levels of initiative
• Good management and time management skills (planning & organizing)
• Adaptability to change and complex situations
• Dealing with high levels of pressure
• Emotional intelligence
• Must be deadline-driven

Other Requirements:

• Energetic
• Ability to work under pressure
• Accuracy / attention to detail
• Honesty, reliability & integrity
• Confident
• Good communication skills at all levels within the organisation
• Ability to effectively handle challenging situations
• Self-starter / self-motivated
• Business initiative
• Problem solver
• Ability to lead and not follow
• Resilient
• Clear credit and criminal record
• Valid driver’s license

Duties / Responsibilities:

• Drive and deliver sales targets.
• Adhere to standard operating procedures within the area of accountability.
• Build and maintain stakeholder relationships for the purpose of advancing the company's market share within each channel in the area of operation.
• Conduct ongoing market and competitor research to develop initiatives in line with trends.
• Training and development of staff at dealership level – Product Knowledge, Selling Skills.
• After-sale dealer support in respect of policy administration.
• Efficiently and effectively maintain SLAs for each aspect of the policy life cycle to the dealer network, and the end customer, creating a culture that meets and exceeds expectations.
• Maintain a superior, and professional level of customer service.
• Fulfill various administrative duties in preparation for monthly delivery, and presentation of sales targets.
• Travel.